A
Call Intelligence
Ajith M with Suganya — Feb 16, 2026 11:17
Deal Lost
Cold
Lead Source
Meta AdsCall History
6 attemptsRep Performance
3.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
5.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
4No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Ajith M.
Poor Objection Handling: Suganya
Suganya handled only 0% of 2 objections on call with Ajith M.
Low Performance: Suganya
Suganya scored 3.0/10 on call with Ajith M. Review recommended.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Ajith M. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Negative/Annoyed
Budget Sensitivity
Low
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Follow-up
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:43 (44s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
14
Rep Words / Customer Words
58 / 72
Rep Longest Monologue
5s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
Timing
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Too many calls
naan paarthutten, so enakku eppo venumo naan contact pannuren, neenga thiruppi thiruppi call pannatheenga.
|
communication preference | Customer | No | compliance | Poor |
|
Recently tested
blood test eppa edukka thevai irukko appadhan eduppom, ippadhan recently eduthurukken
|
time | Customer | No | none | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Customer | -- | Negative | Follow up on a form fill for a blood test package. |
Key Moments
200:19
Customer Rebuff
Customer expresses annoyance at the frequency of calls, setting a negative tone for the rest of the interaction.
00:34
Timing Clarification
Customer explains he recently had a test and will only be interested in the 'next cycle'.
Resistance Signals
2
neenga thiruppi thiruppi call pannatheenga (Don't call again and again)
naane call pannalaam (I will call myself)
Confusion Signals
1
Rep says 'Sir puriyala sir' (Sir, I don't understand) at 00:32
Topics Discussed
Blood test
Call frequency
Recent medical checkup
Future contact
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Responds to greeting. |
| Discovery/Pitch | 2 | negative | Expresses frustration at repeated calls. |
| Closing | 3 | neutral | States he will call back when ready and ends the conversation. |
Call Transcript
Click to expand
Speaker 1
0.01s
Sir Seema
Speaker 1
1.73s
Hello, namaskaram Ajith.
Speaker 0
1.79s
Hello.
Speaker 0
3.53s
Aa
Speaker 0
5.19s
Sarip.
Speaker 0
6.87s
Aa sir.
Speaker 1
7.99s
Aa sir, Sputnik sir, IO Medical Center support team-la irundhu sir.
Speaker 0
12.85s
Sollunga enna vishayam?
Speaker 1
13.91s
Aa sir adhaavadhu blood testkkaaga form fill pannirundheengale sir thirumba neenga call back panna sollirundheengale.
Speaker 0
19.65s
Illanga, naan thiruppi call panna sollathaan, ungalukku message anuppa saadhuna message anuppichitteenga, naan paarthutten, so enakku eppo venumo naan contact pannuren, neenga thiruppi thiruppi call pannatheenga.
Speaker 1
27.67s
Okay sir, thank you.
Speaker 0
29.95s
Let us next eppa edukkumo appadhan edukka mudiyum, so idhu okay naane call pannalaam.
Speaker 1
32.33s
Sir puriyala sir.
Speaker 0
34.67s
Illanga blood test eppa edukka thevai irukko appadhan eduppom, ippadhan recently eduthurukken, ungaludhu ippadhan paarthen, next cycle edukkumbodhu edukkuren.
Speaker 1
40.91s
Okay okay sir thank you.