A
Call Intelligence
Ajith M with Suganya — Feb 14, 2026 14:10
Deal Lost
Warm
Lead Source
Meta AdsCall History
6 attemptsRep Performance
8.0/10
Pitch Effectiveness
6.0/10
Engagement
7.0/10
Conversion Probability
40.0%
Personalization
6.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Suganya
Suganya did not attempt to close on call with Ajith M. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
1:04 (65s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
22
Rep Words / Customer Words
102 / 88
Rep Longest Monologue
7s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already seen details/Not ready to buy now
it's okay unga website-la ellaam details irundhadhu naan paaththutten, vendaappo naan kooppiduren.
|
time | Customer | Yes | soft landing / value add | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | -- | Neutral | Discussion regarding the home test form the customer filled. |
Key Moments
300:34
Customer defines intent
Customer clarifies it is for a 'general purpose regular health checkup'.
00:47
Customer defers purchase
Customer indicates he has all info and will reach out when ready, moving the lead to a 'nurture' status.
00:59
WhatsApp Agreement
Ensures a channel for future communication and provides tangible value (sample reports).
Discovery Questions
1
Q1
adhai enna purposekaga fill pannirukkeengannu therinjukkalaam (Can I know for what purpose you filled this?)
Trust Signals
2
Customer visited the website
Customer requested WhatsApp link for storage
Resistance Signals
1
vendaappo naan kooppiduren (I will call when I need it)
Confusion Signals
1
Initial confusion about the company name (Iyer vs AIWO)
Topics Discussed
AIWO 181 Test
Biomarkers
Omega 3 and 6
Home collection
Website details
WhatsApp follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confused about who is calling initially. |
| Discovery | 2 | neutral | Confirms interest in the home test. |
| Closing | 3 | neutral | States he will call when needed but wants the WhatsApp info. |
Call Transcript
Click to expand
Speaker 0
0.93s
Hello.
Speaker 1
2.27s
Unga number-la enakku call vandhuchunga.
Speaker 0
4.45s
Aa sir, Iyer Sir, Iyer Medical Center-la irundhu support team-la irundhu call panren sir.
Speaker 1
9.25s
Enga irunthu call panreenga?
Speaker 0
10.27s
Aivo medical team.
Speaker 1
12.87s
Okay.
Speaker 0
14.25s
Neenga enga visit enga site vandhu enquiry pannirukkeenga sir onnooru onbadhu.
Speaker 1
18.85s
Medical
Speaker 0
20.23s
Aibo Medical Center sir idhu.
Speaker 1
22.53s
Okay.
Speaker 1
25.85s
Okay sollunga sollunga andha home home test adhu.
Speaker 0
28.35s
Aama aama sir, onnu enbadhu ondru testukku andha form fill pannirukkeenga, adhai enna purposekaga fill pannirukkeengannu therinjukkalaam.
Speaker 1
30.65s
Okay okay okay okay okay.
Speaker 1
34.33s
Illa naan adhu enna general purpose dhaan regular health checkup dhaan, adhu ennenna cover-aa irukkunnu details ketka dhaan kettirundhen.
Speaker 0
41.55s
Idhula vandhu onnooru ettu moondru biomarkers adhula cover aagum sir, included vandhu omega three omega six fatty acids irukku illaiya.
Speaker 1
47.85s
Paaththen naan yerkanave paaththennu ninaikkiren, it's okay unga website-la ellaam details irundhadhu naan paaththutten, vendaappo naan kooppiduren.
Speaker 0
53.89s
Okay okay okaynga sir.
Speaker 0
55.93s
Mm.
Speaker 1
55.97s
Unga link mattum message panna vachirunga naan store pannikkiren.
Speaker 0
59.09s
Aa naan WhatsApp panren sir sample reports naan ungalukku WhatsApp panren.
Speaker 1
62.11s
Okay perfect.
Speaker 0
63.07s
Aa okay-nga sir, thank you sir.