A
Call Intelligence
Sivakumar rR with Suganya — Feb 19, 2026 13:15
Deal Lost
Warm
Lead Source
Meta AdsCall History
6 attemptsRep Performance
5.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
20.0%
Personalization
3.0/10
Technical Quality
2.0/10
Active Alerts
2No Close Attempt: Suganya
Suganya did not attempt to close on call with Sivakumar rR. Coaching opportunity.
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Sivakumar rR.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Confused
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
68% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:33 (34s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
17
Rep Words / Customer Words
42 / 21
Rep Longest Monologue
6s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy / Call back later
Oru oru munneram eduthu kooppidunga please.
|
time | Customer | Yes | compliance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Negative | Explaining what AIWO center does. |
Key Moments
200:17
Brand Clarification
Customer confuses AIWO with IOS; agent clarifies it is a preventive care center.
00:30
Callback Request
Customer terminates the sales attempt by asking for a later call.
Resistance Signals
2
Asking to call back later
Confusion over brand name
Confusion Signals
2
IOS advice
A I W
Topics Discussed
Brand Identification
Preventive Care
Health Checkup
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges name. |
| Identification | 2 | neutral | Misunderstands 'AIWO' as 'IOS advice'. |
| Closing | 3 | neutral | Politely asks to be called back later. |
Call Transcript
Click to expand
Speaker 0
0.81s
Hello
Speaker 1
1.43s
Hello.
Speaker 0
3.61s
Aa Mr. Sivakumar.
Speaker 1
5.23s
Aa.
Speaker 0
6.21s
So Suganya sir aa aa
Speaker 1
9.23s
Aa
Speaker 0
10.03s
Hello.
Speaker 0
11.69s
Ya sir, Suganya sir, IO Health Advisor sir, namma IO center.
Speaker 1
16.69s
IOS advice.
Speaker 0
17.89s
Io sir AIWO.
Speaker 1
20.77s
A I W
Speaker 0
23.09s
Aamaa sir neenga vandhu health checkup vandhu.
Speaker 1
24.39s
Appadi.
Speaker 1
26.33s
Irukkaiyaana
Speaker 0
26.89s
Sir idhu preventive care center sir.
Speaker 1
29.15s
Okay.
Speaker 0
29.83s
Oru oru
Speaker 1
30.05s
Oru oru munneram eduthu kooppidunga please.
Speaker 0
32.37s
Okay sir thank you.