A
Call Intelligence
Sivakumar rR with Suganya — Feb 18, 2026 19:22
Deal Lost
Cold
Lead Source
Meta AdsCall History
6 attemptsRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Sivakumar rR.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Sivakumar rR. Coaching opportunity.
Low Performance: Suganya
Suganya scored 3.0/10 on call with Sivakumar rR. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
None
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
N/A
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:52 (53s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
17
Rep Words / Customer Words
108 / 42
Rep Longest Monologue
15s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Identity
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Wrong Identity/Location
Chennaikku enakku sambandhame illaiyemma. (I have no connection to Chennai.)
|
identity | Customer | Yes | apology/termination | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| pcod treatment | Rep | -- | Other | Rep mentions PCOD in the opening as the reason for calling. |
Key Moments
300:19
Customer Identity Challenge
Customer asks who the rep is calling, signaling a mismatch.
00:35
Location Denial
Customer states they have no connection to Chennai, confirming the wrong number.
00:46
Medical Need Denial
Customer clarifies no women in the house have the mentioned complications.
Resistance Signals
2
Explicit denial of location
Explicit denial of family medical needs
Confusion Signals
2
Yaarukku solreengalaa? (Who are you telling this to?)
Enna ooru ithu? (What town is this?)
Topics Discussed
PCOD
Medical Center Location
Wrong Number Verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is confused about who is calling and why. |
| Middle | 2 | neutral | Customer clarifies they have no connection to Chennai or the medical issue. |
| Closing | 3 | neutral | Polite termination of the call. |
Call Transcript
Click to expand
Speaker 0
0.65s
Hello
Speaker 0
1.85s
Aa sorry sir, again ungalukku disturb pannadhukku actually onne onnu mattum solren. Yenna ippo neenga appa vandhu exam nalla pannanumnu sonnadhunala idha naan solren sir. Ennanna ippo avangalukku vandhu PCOD irukkiradhunaala niraiya indha mood.
Speaker 1
15.55s
Aa oru solreenga.
Speaker 0
17.69s
Yaarukku solreengalaa?
Speaker 1
19.55s
Neenga enga irundhu call panreenga?
Speaker 0
20.67s
Ayyo sorry sir sorry sir actually I vo
Speaker 0
25.57s
Sir Ivo Medical Center irukku illaingala?
Speaker 1
27.95s
Adhu enga irukku?
Speaker 0
28.85s
Aa I was neenga actually adhu enquiry pannirukkeenga indha site Chennai Chennai Maasi Nagarla.
Speaker 1
31.73s
Enna ooru ithu?
Speaker 1
35.17s
Chennaikku enakku sambandhame illaiyemma.
Speaker 0
39.93s
Okay okaynga sir. Sorry sir wrong number.
Speaker 1
42.29s
Rendavathu neenga ladies complication edho solreenga correct-aa?
Speaker 0
45.05s
Correct thaan adhu illa illa.
Speaker 1
46.31s
Enakkum enga veetla yaarum illa endha ladies-um kidaiyaathu. Illa illa illa.
Speaker 0
48.29s
Illa illa illa sorry sir number maathi pottutten sorry sir.
Speaker 1
51.23s
Thank you.
Speaker 0
51.77s
Mm thank you.