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Call Intelligence

Amaleshwari Umapathy with Suganya — Feb 14, 2026 16:51

Deal Lost Warm
Customer Amaleshwari Umapathy
Phone +919952115609
Rep Suganya
Team Support
Date 2026-02-14 16:51
Duration 3:34
Source instagram_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformig
Lead DateFeb 14, 2026
CityChennai

Call History

1 attempt
Total Attempts1
First CallFeb 14, 2026
Last CallFeb 14, 2026
Total Talk Time3.6 min
Rep Performance
7.0/10
Pitch Effectiveness
3.0/10
Engagement
7.5/10
Conversion Probability
10.0%
Personalization
7.0/10
Technical Quality
6.0/10

Active Alerts

1
!

No Close Attempt: Suganya

Suganya did not attempt to close on call with Amaleshwari Umapathy. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 1
Upsell Attempted No
Cross-sell Attempted Yes

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness Low
Brand Sentiment Neutral
Budget Sensitivity High
Readiness to Buy Cold
Decision Maker Self
Lead Type b2c
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 6
Pitch Start 13% into call
Pitch Approach Feature-based
Closing Attempt No
Closing Technique None
Call Ending natural_end

Call Structure

Duration 3:34 (214s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 78
Rep Words / Customer Words 384 / 212
Rep Longest Monologue 14s
Customer Longest Monologue 9s
Silence Gaps (>2s) 2 (max 2.5s)
Interruptions 8

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation None
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment No
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Need

Objections

1
Objection Category Raised By Handled Technique Quality
Price/Need
ippodhaikku enakku blood test vendaam... Medicines maathram thaan.
 product_fit Customer Yes pivot to discovery Excellent

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Rep 18000.00 Negative Master health checkup including hormones, vitamins, and tumor markers.
omega 3 Rep -- Neutral Cross-selling supplements when the customer rejected the blood test.

Key Moments

3
00:53
Price Disclosure
The 18,000 INR price point caused an immediate rejection of the blood test service.
01:14
Health Concern Reveal
Customer reveals her struggle with Ferritin levels, shifting the call to a consultation.
03:13
Thyroid Query
Customer tests the rep's expertise by asking about thyroid solutions.

Discovery Questions

4
Q1 Enna purpose-kaaga panreenga?
Q2 Ippo enna supplements edhaachum eduthuttu irukkeengala?
Q3 Indha ferritin vandhu yaar Ma'am ungalukku refer pannadhu?
Q4 Eppa Ma'am last-aa blood test eduthirukkeenga?

Trust Signals

2
Sharing specific medication names (Ferritin XT)
Sharing recent test results (Vitamin D/B12 normal)

Resistance Signals

2
Direct rejection of the core product
Stating she clicked the ad by mistake ('kill panniruppen pola')

Confusion Signals

1
Initial confusion about what the form was for

Topics Discussed

181 Biomarker Test Ferritin XT Iron Deficiency Vitamin D and B12 Thyroid Management Diet Plans

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Curious about why she was called.
Price Reveal 2 negative Dismissive of the blood test after hearing the 18k price.
Discovery 3 neutral Shared medical history and current medications freely.
Closing 4 neutral Polite but uninterested in immediate purchase.

Call Transcript

Click to expand
Source File +919952115609 14-2-2026, 4-51-33pm.mp3
Transcript +919952115609_14-2-2026,_4-51-33pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20330