A
Call Intelligence
Aditya with Suganya — Feb 16, 2026 11:02
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3No Close Attempt: Suganya
Suganya did not attempt to close on call with Aditya. Coaching opportunity.
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Aditya.
Low Performance: Suganya
Suganya scored 3.0/10 on call with Aditya. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
High
Brand Sentiment
Negative/Dismissive
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Primary
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:30 (30s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Moderate
Total Speaker Turns
16
Rep Words / Customer Words
32 / 28
Rep Longest Monologue
5s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Prior Refusal
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already declined via message
I messaged, no, I gave you an update that we will not be able to go ahead.
|
prior refusal | Customer | No | acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| ayurvedic center services | Rep | -- | Negative | Introduction of the company. |
Key Moments
100:22
Customer Rejection
The customer shuts down the conversation by referencing a previous message where they declined the service.
Resistance Signals
1
I messaged, no, I gave you an update that we will not be able to go ahead
Topics Discussed
Identity Verification
Prior Communication
Service Refusal
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting and confirming identity. |
| Identification | 2 | neutral | Customer interrupts to state they already messaged a refusal. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
0.61s
Hello friends,
Speaker 1
2.51s
Hello.
Speaker 0
3.15s
Aditya.
Speaker 1
5.69s
Hello.
Speaker 0
6.55s
aa sir hello
Speaker 1
8.19s
Hello.
Speaker 0
9.23s
Aa sir ketkudhaa?
Speaker 1
11.11s
heli madam.
Speaker 0
12.31s
aa sir. aa aa i am suganya sir from ayurvedic center support team.
Speaker 1
17.21s
oke.
Speaker 0
17.89s
I call Fridays at your tech tour. Yes,
Speaker 1
22.35s
Yes, I I messaged, no, I gave you an update that we will not be able to go ahead. Okay, okay.
Speaker 0
27.01s
Okay okay sir.
Speaker 1
28.51s
Thank you.
Speaker 0
29.37s
Hmm thank you.