A
Call Intelligence
Harish Marlecha with Suganya — Feb 18, 2026 18:06
Deal Lost
Warm
Lead Source
Meta AdsCall History
10 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
2.00%
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Skeptical/Price-conscious
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Professional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
15% into call
Pitch Approach
Value-based
Closing Attempt
Yes
Closing Technique
alternative_close
Call Ending
follow_up_scheduled
Call Structure
Duration
2:33 (154s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
43
Rep Words / Customer Words
342 / 158
Rep Longest Monologue
30s
Customer Longest Monologue
10s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Slightly Negative
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Insufficient Discount
Naan onnum final pannalaimma discount kodukka maattengiraenga (I haven't finalized anything, you aren't giving a discount).
|
price | Customer | Yes | value stacking & authority limit | Good |
|
Personal Connection/Free Service
Naan peru sonna avar free-aave panni kuduthuruvaarumma (If I say my name, he will do it for free).
|
price | Customer | Yes | professional boundaries | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | Mentioned | Negative | Discussion about the cost and the 2% additional discount. |
Key Moments
400:19
Discount Reveal
Agent reveals the 2% discount, which triggers the customer's primary resistance.
00:40
Value Proposition Pitch
Agent explains why the cost is justified compared to external labs.
01:59
The 'Star' Mention
Customer claims he could get it for free, creating a difficult negotiation hurdle for the agent.
02:19
Decision Deferral
Customer ends the negotiation by asking for two days to decide.
Trust Signals
1
Customer acknowledges the agent's explanation of the process.
Resistance Signals
3
Repeatedly asks for a better discount.
Mentions he can get it for free through a contact ('Star').
Refuses to commit immediately.
Topics Discussed
Discount negotiation
Health package inclusions
Comparison with external labs
Doctor and Diet consultations
Personal connections to company leadership
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greets the agent. |
| Negotiation | 2 | negative | Unhappy with the 2% discount offer. |
| Closing | 3 | neutral | Wants to end the call and decide later. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
1.13s
Hello
Speaker 0
2.65s
Aa sir Mr. Harish sir. I am Sukanya sir health advisor from Ayur Medical.
Speaker 1
4.61s
Aa
Speaker 1
7.01s
Naan onnum final pannalaimma discount kodukka maattengiraenga illa sir ungalukku
Speaker 0
9.25s
Okay
Speaker 0
11.37s
Illa sir ungalukkaga naan pechirukken engal team lead kitta avar vandhu maximum discount vandhu ungalukku kudukkurennu sollirukkanga sir.
Speaker 1
18.57s
Evvalavu?
Speaker 0
19.33s
Irandu percentage tharennu sollirukkaanga sir ungalukku.
Speaker 1
21.31s
Adhu neenga annaikkula irundhe adhedhaan solreenga.
Speaker 0
24.05s
Aama sir, actually maximum discount-e idhudhaan sir, yenna veliyila poyittu neenga check panni paarunga, idhu vandhu above fifty two one lakh varaikkum charges pannuvaanga sir veliyila. Indha indha cost-ukku affordable cost-ukku yaarum panna maattaanga, but adhu mattum illaama ippa neenga test eduthuttu veliyila poi eduthaa kooda neenga aduthadhu doctor-io illa diet consultation-io thedi poganum. Test eduthuttu onnum panna mudiyaadhu illaingala? Enna pannanumnu namakku eppadi sir theriyum? But naanga vandhu andha maadhiri kidaiyaadhu, ungalukku doctor consultation-um naanga panni koduthuruvom, adhukkappuram neenga eppadi diet edukkanum.
Speaker 0
54.05s
Ungalukku edhaachum oru abnormal values irukkunna adhai eppadi neenga vandhu correct pannanum reverse pannanum appadinnu sollittu ungalukku diet chart pottu koduthuruvom sir. Unga lifestyle eppadi neenga change panni correct panni konduttu varanumndradha mudhal kodukka naanga idhuleye panni koduthuruvom sir.
Speaker 1
68.77s
Finally enakku kettu sollunga, enna best panna mudiyumnu sollunga, naan yaarukkume vandhu.
Speaker 0
71.87s
Yaarukkume vandhu twenty pannadhe kidaiyaadunga online-la kooda poi check panni paarunga.
Speaker 1
76.61s
Amma naan phone-la pesina free-aa vaangiduven, adhu pannakkoodadhunnu naan adhukkaaga pannala, avaru engala pathi therinjaarunna avare edhukku vaanguneenga ungalukku solvaaru andha maadhiri.
Speaker 0
82.05s
Okay okay.
Speaker 0
87.83s
Okay okay sir, actually adhu personally andha maadhiri poga mudiyaadhu sir. Adhu naanum poga vendaam idhukku.
Speaker 1
91.51s
Adhu naanum poga vendaam, idhukkaaga yaar povaanga indha chillaraikkaaga?
Speaker 1
96.47s
Aa Raja naan pogala.
Speaker 0
96.63s
Aa
Speaker 0
98.15s
Okay okaynga sir.
Speaker 0
100.33s
But ungalukku idhula vandhu overall ungalukku vandhu cover aayidum sir, yenna maximum discount idhukku appuram yaarum panna maattanga.
Speaker 1
105.95s
Naanga kettu oru vaatti enakku final evvalavunnu sollunga naan sir ungalukkaaga oru vaatti
Speaker 0
108.69s
Ungalukkaga oru vaatti illai neenga annaikku kettinga illaiya appave ketten. Ma'am maximum vandhu padhinaindhu dhaan namma pannuvom. Star-ukku therinjavarundradhaala irandu solren appadinnu solli sonnanga yenna.
Speaker 1
119.43s
Naan peru sonna avar free-aave panni kuduthuruvaarumma, adhukkaaga adhu vendaam.
Speaker 0
123.75s
Avarukitta naan ketka mudiyaadhu sir so adhudhaan.
Speaker 1
126.07s
Adhu adhu enakku vendaam adhu enakku vendaam.
Speaker 0
127.99s
Athu enakku vendaam.
Speaker 0
129.55s
Adhu enakku understand sir, enakku puriyudhu, avarkitta poga venaannu neenga ninaikkireenga, adhu enakku understand aagudhu, but engalukku oru limit irukkulla sir, enakku oru limit irundhuchu, adhai naan ungalukku sonnen, enakku mela enga manager.
Speaker 1
129.69s
Athu enakku understand
Speaker 1
133.63s
Aa
Speaker 1
135.05s
But enga?
Speaker 1
136.99s
Oru limit irundhuchu.
Speaker 1
139.47s
Naan rendu naalla decide panni solren.
Speaker 0
141.81s
Okay sir, naan ungalukku irubathi irubathi first call back pannattuma sir? Okay okay, illa Monday andha maadhiri kooda ungalukku call back panren sir.
Speaker 1
146.01s
Okay okay.
Speaker 1
148.77s
Okay Monday pannunga.
Speaker 0
149.47s
Monday pannunga. Thank you sir. Have a good day sir.
Speaker 1
152.67s
Okay, thank you.