A
Call Intelligence
Harish Marlecha with Suganya — Feb 17, 2026 12:13
Deal Lost
Warm
Lead Source
Meta AdsCall History
10 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
40.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Harish Marlecha.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Harish Marlecha. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Professional but interrupted.
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:09 (10s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
4
Rep Words / Customer Words
18 / 12
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy / In a meeting
naan pesurenma, konjam meeting-la irukken
|
time | Customer | Yes | respectful deferral | Excellent |
Key Moments
100:04
Customer interruption
Determined the call would be a reschedule rather than a pitch.
Resistance Signals
1
Time constraint (in a meeting)
Topics Discussed
Rescheduling
Meeting conflict
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer acknowledges the call but is occupied. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello
Speaker 0
0.93s
Aa sir good morning good afternoon sir Suganya sir IO Medical Center-la irundhu.
Speaker 1
4.89s
Aa, naan pesurenma, konjam meeting-la irukken, naan pesuren ungalukku.
Speaker 0
7.85s
Okay sir eveninga call back pannalaam.