A
Call Intelligence
Harish Marlecha with Suganya — Feb 14, 2026 16:26
Deal Lost
Warm
Lead Source
Meta AdsCall History
10 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Package
AIWO 181 Health Checkup
Deal Value
₹18,000
Discount Offered
20.00%
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Evaluating
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Joint
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
5% into call
Pitch Approach
Value-based with price anchoring
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
customer_thinking
Call Structure
Duration
1:21 (82s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
27
Rep Words / Customer Words
148 / 42
Rep Longest Monologue
10s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
Appa appa kooda romba jaasthi illamma. (Even then, it's very high, ma.)
|
price | Customer | Yes | value stacking & competitive comparison | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Skeptical | Main product being discussed for 18,000 INR. |
Key Moments
400:09
Discount Reveal
Rep offers 20% instead of 15% to build rapport and lower price resistance.
00:22
Price Objection
Customer states 18,000 is still too high, testing the rep's value proposition.
00:52
Wife Mention
Indicates a dual-purchase potential and identifies the decision-making process.
01:00
Pincode Collection
A strong micro-conversion indicating the customer is serious about checking availability.
Trust Signals
2
Providing specific residential pincode
Mentioning wife's involvement in the purchase
Resistance Signals
1
Direct price objection ('romba jaasthi')
Topics Discussed
Pricing
Discounts
Omega 3 Testing
Consultations
Location/Pincode
Slot Availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquiring about the discount and total amount. |
| Middle | 2 | neutral | Expressing that the price is still high. |
| Closing | 3 | neutral | Providing pincode and agreeing to confirm soon. |
Call Transcript
Click to expand
Speaker 1
0.37s
Hello.
Speaker 0
1.05s
Aa sir ellorukkum vandhu padhinaindhu percentage pannuvaanga sir, naan ungalukku sirukku therinjavangannu solli kettadhunaala irubathi percentage pandradha solraanga sir.
Speaker 1
10.23s
Ippadi percentage aa?
Speaker 0
11.53s
Yes sir.
Speaker 1
12.69s
Evvalavu test amount sonneenga?
Speaker 0
14.29s
Eighteen thousand sir.
Speaker 1
16.33s
Aa.
Speaker 0
18.19s
Ippadi percentage discount kudukkalaamnu solraanga sir.
Speaker 1
22.21s
Appa appa kooda romba jaasthi illamma.
Speaker 0
24.89s
Sari indha test nijamaalumae jaasthilaam illave illai neenga veliyila kooda poyittu search panni paarunga.
Speaker 1
30.15s
Mm
Speaker 0
30.53s
Idhu ellame advanced test sir Omega three test onnu edukkiradhu veliyila vandhu naangula irundhu ezhuvadhu vandhu charge-gal pannuraanga.
Speaker 1
37.39s
Mm-hmm.
Speaker 0
38.21s
Mm adhu ellame idhula included-aa vandhurudhu sir, plus ungalukku vandhu doctor consultation, dietician consultation, diet chart ellame ungalukku idhulaye vandhurum sir.
Speaker 0
49.11s
Adhukkaaga neenga thaniyaa edhuvume neenga pay panna vendaam
Speaker 1
52.49s
Sari, naan confirm panren, enakkum en wife-ukkum konja nerathula confirm panren.
Speaker 0
56.67s
Okay sir, ungaludaiya address pincode mattum solla mudiyuma sir?
Speaker 1
60.73s
6,10,60010.
Speaker 0
63.81s
Ondu second sir aaru irandu zero.
Speaker 1
66.73s
Zero ondru zero.
Speaker 0
67.97s
Zero ondru zero.
Speaker 0
70.79s
Okay okaynga sir ungalukku slots ellame availability irukku neenga sollitteenganna booking potturalam sir.
Speaker 1
74.99s
Solli
Speaker 1
77.43s
Solren naan.
Speaker 0
78.47s
Aa okay-nga sir, okay-nga sir.
Speaker 1
80.01s
Mm mm
Speaker 0
81.13s
Thank you sir.