A
Call Intelligence
Harish Marlecha with Suganya — Feb 14, 2026 15:33
Deal Lost
Warm
Lead Source
Meta AdsCall History
10 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
30.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Suganya
Suganya scored 2.0/10 on call with Harish Marlecha. Review recommended.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Harish Marlecha. Coaching opportunity.
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Harish Marlecha.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
greeting
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:12 (12s)
Primary Language
English
Code Switching
None
Total Speaker Turns
2
Rep Words / Customer Words
13 / 18
Rep Longest Monologue
7s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Other | Introduction of the reason for calling. |
Key Moments
100:00
Automated Greeting
Indicates the call did not reach the prospect directly.
Topics Discussed
IO 181 blood test
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Automated system response. |
Call Transcript
Click to expand
Speaker 1
0.01s
If you record your name and reason for calling, I'll see if this person is available.
Speaker 0
5.51s
I am Suganya from IO Medical Center support team. Regarding IO 181 blood test.