A
Call Intelligence
Aswanth with Suganya — Feb 17, 2026 16:46
Deal Lost
Warm
Lead Source
Meta AdsCall History
10 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
6.0/10
Technical Quality
8.0/10
Active Alerts
1No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Aswanth.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
10% into call
Pitch Approach
Logistical/Process-oriented
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
follow_up_scheduled
Call Structure
Duration
1:18 (78s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
28
Rep Words / Customer Words
168 / 62
Rep Longest Monologue
12s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Value/Inclusion
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Is consultation included?
Adhuvum idhulaye covered-aa indha party?
|
value/inclusion | Customer | Yes | value stacking | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | 5000.00 | Positive | Discussion of blood/urine tests and home collection. |
| omega 3 | Rep | -- | Neutral | Included as part of the package but with a longer reporting time (15 days). |
Key Moments
300:07
Home Collection Offer
Reduced friction by explaining the technician comes to the customer's home.
00:41
Price Reveal
Rep states 5000 INR price; customer accepts without pushback.
01:04
Consultation Inclusion
Rep confirms doctor/dietician visits are free, increasing the perceived value.
Trust Signals
2
Asking about the inclusion of doctor consultations
Confirming fasting requirements
Enthusiasm Signals
1
Quickly agreeing to the price and process
Confusion Signals
1
Clarifying the fasting window (8 PM previous night)
Topics Discussed
Fasting requirements
Home sample collection
Pricing
Omega 3/6 fatty acid reports
Doctor and Dietician consultation
Report turnaround time
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking about the test process. |
| Middle | 2 | neutral | Listening to fasting instructions and pricing. |
| Closing | 3 | neutral | Agreed to a follow-up call. |
Call Transcript
Click to expand
Speaker 1
0.27s
Hello
Speaker 0
0.83s
Sollunga Sir.
Speaker 1
1.89s
Idhu in case indha test idhellam edukkanumnaa.
Speaker 0
2.43s
Test idhellam.
Speaker 0
4.83s
Okay sir.
Speaker 1
5.39s
Eppadi edho fastingla vara maadhiri andha maadhiri irukku.
Speaker 0
7.25s
Aamaa aamaa sir neenga inga vara venaam sir ungaludaiya address kuduthutteenganna inga technicianai naanga anuppiduvom
Speaker 1
13.11s
Okay.
Speaker 0
13.25s
Urine test blood test rendume irukkum pathu irandu irandu hours fastingla irukkanum for example ippo neenga naalaiku test edukkureenganna innaiku night neenga ettukku before ettu neenga saappidanum sir.
Speaker 1
22.13s
Eighth-ku before eighth-ku paappidanum sir.
Speaker 0
25.07s
Ok ok adutha naal naalaiku morning vandhu ezhuvum ettu andha maadhiri neenga book pannittom appadinnaakka andha timela vandhu enga technician vandhu sample collect pannippaanga adhukkappuram moondru irandu naangu days aagum sir report varadhukku.
Speaker 1
25.13s
Saappittu aduthu.
Speaker 1
31.29s
Alla.
Speaker 1
34.67s
Okay.
Speaker 1
38.65s
Sari okay done and evvalavu aagum indha idhu?
Speaker 0
39.11s
Sari okay done.
Speaker 0
41.87s
Idhu vandhu aindhaayiram sir plus omega three omega six fatty acid reports ungalukku idhu koodave vandhurum adhukku mattum padhinaindhu days aagum aana indha report vandhuttu ungalukku moondru irandu naangu daysla vandhurum.
Speaker 1
47.75s
Okay.
Speaker 1
53.17s
Sari okay.
Speaker 0
53.65s
Report vandhavudane doctor consultation dietician consultationlaam fix panni koduthuruvom neenga directa vandhu kooda neenga Chennai appadindradhaala neenga directa vandhu kooda neenga consultation eduthukkalaam sir
Speaker 1
63.09s
Adhuvum idhulaye covered-aa indha party?
Speaker 0
64.65s
Aa idhula cover aayiduchu adhukkuthaan neenga endha extra paymentum panna vendaam
Speaker 1
69.05s
Sari okay done naan appo ungalukku solren.
Speaker 0
70.15s
Aa
Speaker 0
72.01s
Nalaiku morning pathu o'clock ungalukku call back panren sir.
Speaker 1
74.81s
Okay okay done.
Speaker 0
75.53s
Thank you sir have a good evening sir.