A
Call Intelligence
Aswanth with Suganya — Feb 17, 2026 16:44
Deal Lost
Warm
Lead Source
Meta AdsCall History
10 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Suganya
Suganya did not attempt to close on call with Aswanth. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
greeting
Opening Quality
Professional
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:23 (24s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
11
Rep Words / Customer Words
38 / 32
Rep Longest Monologue
4s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not free to talk now
naalaiku pathu o'clock call panreengalaa?
|
time | Customer | Yes | agreement/scheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health pdf/report | Customer | -- | Interested | Customer mentions reviewing a PDF sent by the rep. |
Key Moments
100:09
Customer requests follow-up
Shows high intent as the customer has already reviewed the PDF and is initiating the next step.
Trust Signals
1
Customer confirmed they read the PDF sent by the rep.
Enthusiasm Signals
1
Customer proactively set a follow-up time.
Topics Discussed
Scheduling
PDF Review
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite acknowledgement. |
| Middle | 2 | positive | Proactively suggests a follow-up time after reviewing materials. |
| Closing | 3 | positive | Agreement on the next step ('Done done'). |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
2.31s
Sir good evening sir Suganya Saiba Medical Center-il irundhu.
Speaker 0
4.69s
Aa
Speaker 0
5.47s
Aa sollunga.
Speaker 1
6.87s
Sir, free aayitteengala Sir?
Speaker 0
9.09s
Ippo naan idhu naan andha idhu paarthen, neenga anuppicha andha idhu PDF idhellam enakku oru thadava naalaiku pathu o'clock call panreengalaa?
Speaker 1
13.35s
Enakku oru
Speaker 1
17.01s
Okay sir, naalaikku morning thaane sir?
Speaker 0
18.87s
Aamaam.
Speaker 1
19.57s
Okay okaynga sir, naalaikku morning pannuren sir.
Speaker 0
20.89s
Okay done done.
Speaker 1
22.45s
Mm, okay-nga sir, thank you.