A
Call Intelligence
Aswanth with Suganya — Feb 17, 2026 13:01
Deal Lost
Warm
Lead Source
Meta AdsCall History
10 attemptsRep Performance
5.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
30.0%
Personalization
4.0/10
Technical Quality
2.0/10
Active Alerts
1No Close Attempt: Suganya
Suganya did not attempt to close on call with Aswanth. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Moderate
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
41% into call
Pitch Approach
Reactive
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:19 (80s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
10
Rep Words / Customer Words
112 / 58
Rep Longest Monologue
15s
Customer Longest Monologue
11s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Identity
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Brand Confusion
i saw your ad in in i4 bhk in even velachery. I thought something.
|
trust/identity | Customer | Yes | direct clarification | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Customer | -- | Interested | Customer mentions seeing an ad and previously discussing test coverage. |
Key Moments
300:05
Brand Confusion
Customer thinks the caller is from a real estate company (4BHK Velachery).
00:22
Context Re-establishment
Customer remembers the previous discussion about health tests, moving the lead back to 'warm'.
00:44
Automated Hold/Drop
The call effectively ends here as the system puts the customer on hold indefinitely.
Trust Signals
2
Customer acknowledges previous conversation
Customer clarifies their own confusion
Resistance Signals
1
Initial confusion about the company identity
Confusion Signals
1
Confusion with 4BHK ad in Velachery
Topics Discussed
Brand Identity
Health Test Coverage
Previous Call History
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer confuses the brand with a real estate ad. |
| Middle | 2 | neutral | Customer recalls the context of the previous call regarding tests. |
Call Transcript
Click to expand
Speaker 1
0.01s
Open statement. Hello.
Speaker 0
2.13s
Hello.
Speaker 1
2.79s
aa sir call panna sollirundheenga sir.
Speaker 0
3.05s
Sir call panna sollunga.
Speaker 0
5.99s
aa ya so i saw your ad in in i4 bhk in even velachery.
Speaker 1
11.79s
I thought something.
Speaker 1
13.77s
Sukanya sir I ball enthaa sir?
Speaker 0
16.89s
Engennu?
Speaker 1
17.61s
ai o sir a i w o ai o vena center-la irundhu sir.
Speaker 0
22.03s
Okay okay. Sorry I had given a query somewhere else. So then I said yes yes. See I think you were trying to explain what all tests are covered and then I told you.
Speaker 1
33.15s
It's overall this is a uh covered sir. The person you are speaking with has put your call on hold. Please stay on the line.
Speaker 0
38.17s
The first
Speaker 1
44.67s
Neengal pesum nabar ungal alaippai holdil vaithullar. Dayavuseidhu linil kaathirukkavum. Aap jis vyakti se baat kar rahe hain, usne aapki call ko hold par rakha hai. Kripya line par bane rahe.
Speaker 1
60.13s
the person you are speaking with has put your call on hold. please stay on the line. neengal pesum nabar ungal azhaippai holdil vaithullar. thayavu seidhu linil kaathirukkavum.
Speaker 1
74.41s
Aap jis vyakti se baat kar rahe hain, usne aapki call ko hold par rakhi.