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Call Intelligence

Aswanth with Suganya — Feb 14, 2026 15:26

Deal Lost Warm
Customer Aswanth
Phone +919940654961
Rep Suganya
Team Support
Date 2026-02-14 15:26
Duration 1:16
Source instagram_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformig
Lead DateFeb 13, 2026
CityChennai

Call History

10 attempts
Total Attempts10
First CallFeb 14, 2026
Last CallFeb 25, 2026
Total Talk Time4.3 min
Rep Performance
8.0/10
Pitch Effectiveness
6.0/10
Engagement
7.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
4.0/10

Active Alerts

1
!

No Close Attempt: Suganya

Suganya did not attempt to close on call with Aswanth. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 10
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Self
Lead Type b2c
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type direct_pitch
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 3
Pitch Start 38% into call
Pitch Approach Product-centric
Closing Attempt No
Closing Technique None
Call Ending follow_up_scheduled

Call Structure

Duration 1:16 (77s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 26
Rep Words / Customer Words 112 / 68
Rep Longest Monologue 7s
Customer Longest Monologue 6s
Silence Gaps (>2s) 1 (max 2.5s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Slightly Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Low
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Logistics

Objections

2
Objection Category Raised By Handled Technique Quality
Not in Chennai currently
Naan vandhu inga vandha appurama ippo Chennai-la illa vandha appurama generally oru health checkup maadhiri pannanum.
 logistics Customer Yes value proposition (pan-india service) Good
Not urgent
Avvalavu urgentaa illa enakku naan vandha appuramum pannikkiren
 urgency Customer Yes appointment setting Average

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Customer -- Interested Discussion regarding the form filled on Instagram for a blood test.

Key Moments

3
00:23
Name Correction
Customer corrects name from Ashwin to Aswanth, establishing better rapport.
00:48
Pan-India Service Mention
Agent attempts to overcome the location objection by stating service is available everywhere.
01:03
Callback Agreement
Customer agrees to a Tuesday callback, maintaining the lead's 'warm' status.

Discovery Questions

3
Q1 adhu enna purposekkaagannu therinjukkalaamaa sir (Can I know for what purpose you filled the form?)
Q2 ippo enga sir irukkeenga? (Where are you now, sir?)
Q3 eppa varuveengannu therinjukkalaama sir? (Can I know when you will be coming?)

Trust Signals

2
Confirms seeing the ad on Instagram
Provides specific timeline for return (Tuesday)

Resistance Signals

1
Deferred explanation of test details ('Ippozhulla Tuesday-il')

Confusion Signals

1
Initial confusion about the name 'Ashwin' vs 'Aswanth'

Topics Discussed

AIWO 181 Form Master Health Checkup Instagram Ad Location/Travel Pan-India Service Tuesday Callback

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Slight confusion about the call source initially.
Discovery 2 neutral Explains his travel situation clearly.
Closing 3 positive Agrees to a callback and ends politely.

Call Transcript

Click to expand
Source File +919940654961 14-2-2026, 3-26-17pm.mp3
Transcript +919940654961_14-2-2026,_3-26-17pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20318