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Call Intelligence

Vivek Nallathambi with Suganya — Feb 18, 2026 15:18

Deal Lost Cold
Customer Vivek Nallathambi
Phone +919940026425
Rep Suganya
Team Sales
Date 2026-02-18 15:18
Duration 0:02
Source instagram_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformig
Lead DateFeb 13, 2026
CitySalem

Call History

8 attempts
Total Attempts8
First CallFeb 16, 2026
Last CallFeb 25, 2026
Total Talk Time0.1 min
Rep Performance
0.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
5.0%
Personalization
0.0/10
Technical Quality
0.0/10

Active Alerts

3
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Low Performance: Suganya

Suganya scored 0.0/10 on call with Vivek Nallathambi. Review recommended.

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No Close Attempt: Suganya

Suganya did not attempt to close on call with Vivek Nallathambi. Coaching opportunity.

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No Rapport or Discovery: Suganya

Suganya skipped both rapport building and needs discovery on call with Vivek Nallathambi.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 8
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Low
Brand Sentiment Neutral
Budget Sensitivity Unknown
Readiness to Buy Cold
Decision Maker Self
Lead Type paid
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type other
Opening Quality Poor
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach
Closing Attempt No
Closing Technique None
Call Ending hard_decline

Call Structure

Duration 0:02 (2s)
Primary Language Tamil
Secondary Language English
Code Switching Low
Total Speaker Turns 1
Rep Words / Customer Words 0 / 3
Rep Longest Monologue 0s
Customer Longest Monologue 2s
Silence Gaps (>2s) 0 (max 0.0s)
Interruptions 0

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence Low
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence None
Filler Words Low
Follow-Up Commitment No
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Key Moments

1
00:00
Call Connection
The customer answers but the call or recording terminates immediately.

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Customer simply acknowledged the call.

Call Transcript

Click to expand
Source File +919940026425 18-2-2026, 3-18-10pm.mp3
Transcript +919940026425_18-2-2026,_3-18-10pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20317