A
Call Intelligence
Amitesh with Suganya — Feb 16, 2026 17:25
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Amitesh.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Amitesh. Coaching opportunity.
Low Performance: Suganya
Suganya scored 3.0/10 on call with Amitesh. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral/Dismissive
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
ig
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
40% into call
Pitch Approach
Reference to Lead Form
Closing Attempt
No
Closing Technique
None
Call Ending
polite_decline
Call Structure
Duration
0:29 (30s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
15
Rep Words / Customer Words
38 / 24
Rep Longest Monologue
6s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Slightly Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Timing/Recency
That was way back madam not right now.
|
time | Customer | No | immediate acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Negative | Verification of lead form submission. |
Key Moments
100:20
Customer Rejection
Customer clarifies that the form fill was 'way back' (despite CRM showing it was only 4 days prior), effectively killing the lead.
Resistance Signals
2
That was way back
not right now
Confusion Signals
1
ai o sari e a w i o
Topics Discussed
AIWO 181 Blood Test
Form Submission Recency
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Responsive but confused about the brand name. |
| Identification | 2 | neutral | States the interest is outdated. |
Call Transcript
Click to expand
Speaker 1
0.77s
Hello.
Speaker 0
0.91s
Hello.
Speaker 0
1.65s
aa sir sukanya ivo medical center support team sir
Speaker 1
1.81s
Yes.
Speaker 1
6.17s
Hello?
Speaker 0
8.41s
ai o sari e a w i o.
Speaker 1
11.41s
Okay tell me.
Speaker 0
12.31s
you fill the form sir for Ivo 181 blood test.
Speaker 1
17.25s
Correct.
Speaker 0
19.31s
Sorry?
Speaker 1
20.35s
That was way back.
Speaker 0
24.59s
Hello.
Speaker 1
25.93s
that was way back madam not right now.
Speaker 0
28.59s
okay okay sir.
Speaker 1
29.57s
Thank you.