A
Call Intelligence
Swati Hans with Suganya — Feb 16, 2026 17:28
Deal Lost
Cold
Lead Source
Meta AdsCall History
3 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
5.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3No Close Attempt: Suganya
Suganya did not attempt to close on call with Swati Hans. Coaching opportunity.
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Swati Hans.
Low Performance: Suganya
Suganya scored 2.0/10 on call with Swati Hans. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Lead
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
greeting
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
none
Closing Attempt
No
Closing Technique
None
Call Ending
information_sent
Call Structure
Duration
0:11 (12s)
Primary Language
English
Code Switching
None
Total Speaker Turns
2
Rep Words / Customer Words
14 / 18
Rep Longest Monologue
5s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Neutral | Regarding blood test |
Key Moments
200:00
Automated Greeting
The call is intercepted by a screening service, preventing direct contact.
00:06
Rep Introduction
Suganya identifies herself and AIWO Medical Center, mentioning blood tests.
Topics Discussed
Introduction
Blood Test
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Automated system response |
Call Transcript
Click to expand
Speaker 1
0.01s
Hi, if you record your name and reason for calling, I'll see if this person is available.
Speaker 0
6.01s
aayi am sukanya from i o medical center supporting team. ri gaarding blood test.