A
Call Intelligence
Singaroyar Johanna mernoel with Suganya — Feb 19, 2026 17:28
Deal Lost
Warm
Lead Source
Meta AdsCall History
3 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
40.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Suganya
Suganya did not attempt to close on call with Singaroyar Johanna mernoel. Coaching opportunity.
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Singaroyar Johanna mernoel.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:16 (17s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
7
Rep Words / Customer Words
21 / 23
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Outside
Naan veliya irukken madam, konja neram eduthu call pannunga, oru ezhu o clock pola pannunga madam.
|
time | Customer | Yes | agreement and reschedule | Excellent |
Key Moments
100:11
Customer requests callback
Determines the outcome of the call as a reschedule rather than a pitch.
Resistance Signals
1
Busy/Outside
Confusion Signals
1
Engendhu madam? (Where from?)
Topics Discussed
Introduction
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer asks for clarification on where the call is from. |
| Closing | 2 | neutral | Customer politely requests a callback later. |
Call Transcript
Click to expand
Speaker 1
0.77s
S.
Speaker 1
3.61s
Hello
Speaker 0
4.37s
Aa sir good evening, I am Suganya sir Iva Medical Center-la irundhu.
Speaker 1
9.21s
Engendhu madam?
Speaker 0
9.89s
I O Medical Center sir.
Speaker 1
11.91s
Naan veliya irukken madam, konja neram eduthu call pannunga, oru ezhu o clock pola pannunga madam.
Speaker 0
15.03s
Okay okay sir, thank you.
Speaker 1
16.17s
Aa