A
Call Intelligence
Gokul Ramanan with Suganya — Feb 14, 2026 16:47
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Suganya
Suganya did not attempt to close on call with Gokul Ramanan. Coaching opportunity.
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Gokul Ramanan.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female (Receiver)
Language Preference
Tamil
Brand Awareness
None
Brand Sentiment
Negative/Annoyed
Readiness to Buy
Cold
Decision Maker
Non-Lead
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
other
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Direct reference to lead form
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:41 (41s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
38 / 72
Rep Longest Monologue
5s
Customer Longest Monologue
19s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Identity
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Wrong Person / Identity Denial
Naan pannave illai, enga Gokula Ramanannu yaarume illa, sarigala? Avar yaarunne theriyaadhunnu naanum pala thadava pala perthukitta solliyaachu.
|
identity | Customer | Yes | immediate apology & termination | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Other | Verification of form fill |
Key Moments
200:16
Identity Denial
Customer clarifies that no one named Gokul Ramanan is at this number and they have told this to multiple callers before.
00:39
Rep Apology
Rep realizes it is a junk lead and terminates the call professionally.
Resistance Signals
3
Explicit denial of identity
Statement of repeated unwanted calls
Questioning how their number was used
Confusion Signals
1
Customer confused how their number is linked to 'Gokul Ramanan'
Topics Discussed
Form verification
Identity dispute
Unwanted calls
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Standard greeting. |
| Verification | 2 | negative | Customer immediately denies filling the form and expresses annoyance at repeated calls. |
| Closing | 3 | neutral | Customer reiterates they don't know the person; Rep apologizes. |
Call Transcript
Click to expand
Speaker 1
0.57s
Hello
Speaker 0
1.37s
Hello
Speaker 1
2.41s
Enna?
Speaker 0
3.19s
Aa Ma'am, naan Suganya Ma'am, IO Medical Center support team-la irundhu call panren.
Speaker 1
8.35s
Hello Ma'am.
Speaker 0
8.91s
Aiva onnu aindhu ondru death registerukkaaga form fill pannirukkeenga.
Speaker 1
13.21s
Yaarunga?
Speaker 0
14.93s
Neengathaan Ma'am naan pannave illai.
Speaker 1
16.39s
Naan pannave illai, enga Gokula Ramanannu yaarume illa, sarigala? Avar yaarunne theriyaadhunnu naanum pala thadava pala perthukitta solliyaachu. Avar yaarunnu theriyala, avar mentalaannu theriyala. Indha numberla enquiry poduraaru, avaroda numberla irundhu podaama adhu eppadi en numberla irundhu en numberukku varudhunnu theriyala.
Speaker 1
36.91s
Indha Gokularamannu yaarum illa.
Speaker 0
39.19s
Okay Ma'am sorry Ma'am sorry Ma'am thank you Ma'am.
Speaker 1
40.77s
Aa