A
Call Intelligence
Dia Vijay with Suganya — Feb 16, 2026 11:15
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
5.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
3No Close Attempt: Suganya
Suganya did not attempt to close on call with Dia Vijay. Coaching opportunity.
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Dia Vijay.
Low Performance: Suganya
Suganya scored 3.0/10 on call with Dia Vijay. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral/Dismissive
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:26 (27s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
13
Rep Words / Customer Words
28 / 34
Rep Longest Monologue
4s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not interested at this time
ippa time being we are not going for the testnga thank you.
|
time | Customer | No | acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health test | Customer | -- | Negative | Customer states they are not going for the test for the time being. |
Key Moments
200:15
Customer Correction
Customer asserts control of the conversation by stating they intended to call back themselves.
00:19
Final Rejection
Customer explicitly declines the health test, ending the sales opportunity for this call.
Resistance Signals
2
Illa naane kooppidurennu thaane sonnen
time being we are not going for the testnga
Topics Discussed
Identity verification
Callback intent
Health test refusal
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer confirms identity. |
| Middle | 2 | neutral | Customer corrects the agent about who was supposed to call whom. |
| Closing | 3 | negative | Customer firmly states they are not proceeding with the test. |
Call Transcript
Click to expand
Speaker 0
0.61s
Hello
Speaker 1
1.27s
Hello
Speaker 0
2.11s
Hello.
Speaker 1
2.99s
Sollunga.
Speaker 0
4.25s
Aa Ma'am, Diya Ma'am thaan.
Speaker 1
7.13s
Yaar neenga yaaru
Speaker 0
8.27s
Ma'am Suganya ma'am Ayva Medical Center support teamla irundhu ma'am.
Speaker 1
12.59s
Ok ok
Speaker 0
13.23s
Call back panna sollirundheenga Ma'am.
Speaker 1
15.95s
Illa naane kooppidurennu thaane sonnen.
Speaker 0
18.27s
Okay okay okaynga.
Speaker 1
19.63s
Aa naan thaan kooppidurennu sonnen illainga ippa time being we are not going for the testnga thank you.
Speaker 0
25.29s
Okaynga Ma'am thadukkireenga.