A
Customer Revathi Subramanian
Phone +919884886157
Rep Suganya
Team Health Advisory
Date 2026-02-19 18:22
Duration 28:03
Source facebook_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformfb
Lead DateFeb 18, 2026
Citychennai

Call History

4 attempts
Total Attempts4
First CallFeb 19, 2026
Last CallFeb 26, 2026
Total Talk Time28.5 min
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
60.0%
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Discount Offered 20.00%
Calls Before Closure 4
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness Low
Brand Sentiment Neutral
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Joint
Lead Type b2c
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 12
Pitch Start 15% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique appointment_setting
Call Ending customer_thinking

Call Structure

Duration 28:03 (1683s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 265
Rep Words / Customer Words 2412 / 1384
Rep Longest Monologue 84s
Customer Longest Monologue 42s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 18

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Budget

Objections

2
Objection Category Raised By Handled Technique Quality
Price is too high
testukkellaam vandhu neenga avvalo engalaala ippo bear panna mudiyaadhe
price Customer Yes discounting & value stacking Good
Already doing regular checkups
naanga regular checkup eppodhum oru moonu monthsku oru vaatti pannikkanum
product_fit Customer Yes gap analysis Excellent

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Rep 18000.00 Price_Sensitive Core offering for preventive care
aiwo 360 program Rep 110000.00 Negative Comprehensive package including DEXA, Gut Microbiome, and Epigenetic testing
dietitian consultation Customer 1000.00 Interested Customer asked if they can just get the diet chart without the full test

Key Moments

4
07:00
Price Reveal of 360 Program
Created a high price anchor (1.1L) making the 18k test seem more reasonable later.
12:40
Protein Requirement Education
Rep established authority by calculating protein needs, highlighting gaps in the customer's vegetarian diet.
20:00
Founder/Trust Building
Mentioning the Airtel founder significantly increased the customer's comfort level.
24:40
Secondary Lead Introduction
Customer trusts the rep enough to ask about a complex neurological case for another family member.

Discovery Questions

4
Q1 Enna purposenu therinjukkalaama Ma'am?
Q2 Already nammalukku issues irukkunnaalum adhula theriyuma?
Q3 Avarudaiya food idhu plan eppadi Ma'am irukkum?
Q4 Plate-la protein, fiber adhellam enga Ma'am irukku?

Trust Signals

3
Sharing detailed diet (Idli/Sambar)
Asking for specific doctor names
Discussing a complicated family medical case

Enthusiasm Signals

2
Asking if diabetes can really be reversed
Interest in the 'Sweet Potato' nutritional advice

Resistance Signals

2
Directly stating they cannot bear the high cost
Questioning why they need new tests if they do 3-month checkups

Confusion Signals

2
Difference between Iron and Hemoglobin
Purpose of 183 biomarkers vs basic tests

Topics Discussed

Diabetes Reversal Vegetarian Diet Gaps Kidney Filtration (EGFR) Senior Citizen Discounts Epigenetics Home Sample Collection

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Slightly confused about which form she filled.
Discovery 2 neutral Actively sharing husband's medical history and diet.
Price Reveal 3 neutral Shocked by the 1.1 Lakh price point.
Closing 4 neutral Agreed to visit the center and share reports.

Call Transcript

Click to expand
Source File +919884886157 19-2-2026, 6-22-0pm.mp3
Transcript +919884886157_19-2-2026,_6-22-0pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20310