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Call Intelligence

Vikram Balaji with Suganya — Feb 21, 2026 10:53

Deal Closed Hot
Customer Vikram Balaji
Phone +919884724344
Rep Suganya
Team Sales
Date 2026-02-21 10:53
Duration 0:05
Source facebook_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformfb
Lead DateFeb 18, 2026
CityChennai

Call History

26 attempts
Total Attempts26
First CallFeb 19, 2026
Last CallFeb 26, 2026
Total Talk Time21.7 min
Other RepsBharath Kumar, Bharath Kumar, Nivitha
Rep Performance
0.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
100.0%
Personalization
0.0/10
Technical Quality
0.0/10

Active Alerts

2
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Low Performance: Suganya

Suganya scored 0.0/10 on call with Vikram Balaji. Review recommended.

!

No Rapport or Discovery: Suganya

Suganya skipped both rapport building and needs discovery on call with Vikram Balaji.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package Aiwo 181
Deal Value ₹18,000
Purchase Date Feb 20, 2026
Calls Before Closure 26
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference English
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Closed
Decision Maker Self
Lead Type paid
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type failed_connection
Opening Quality Failed
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach
Closing Attempt No
Closing Technique None
Call Ending information_sent

Call Structure

Duration 0:05 (6s)
Primary Language English
Code Switching None
Total Speaker Turns 1
Rep Words / Customer Words 0 / 0
Rep Longest Monologue 0s
Customer Longest Monologue 0s
Silence Gaps (>2s) 0 (max 0.0s)
Interruptions 0

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence Low
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence None
Filler Words None
Follow-Up Commitment No
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Key Moments

1
00:00
Voicemail Trigger
The call failed to connect to the prospect, resulting in no conversation.

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Automated response.

Call Transcript

Click to expand
Source File +919884724344 21-2-2026, 10-53-42am.mp3
Transcript +919884724344_21-2-2026,_10-53-42am_transcript.json
Ingested 2026-03-01 11:20
Call ID #20309