A
Call Intelligence
Vikram Balaji with Suganya — Feb 21, 2026 09:04
Deal Closed
Unknown
Lead Source
Meta AdsCall History
26 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1Exceptional Performance: Suganya
Suganya scored 9.0/10 and closed the deal with Vikram Balaji. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo 181
Deal Value
₹18,000
Purchase Date
Feb 20, 2026
Calls Before Closure
26
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High (Existing Customer)
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Closed
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
product_pitch
Opening Quality
Professional and direct
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:52 (52s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
19
Rep Words / Customer Words
118 / 42
Rep Longest Monologue
7s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Positive | Logistics for the technician visit related to the Aiwo 181 package. |
Key Moments
300:05
Technician arrival confirmation
Sets the expectation for 10:30 AM arrival.
00:11
Junk call warning
Crucial instruction to ensure the customer doesn't ignore the technician's call.
00:27
Fasting acknowledgement
Shows empathy and operational awareness of medical test requirements.
Trust Signals
2
Agreement to follow instructions regarding 'junk calls'
Confirmation of fasting status
Topics Discussed
Technician scheduling
Fasting requirements
Call handling instructions
Slot availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer acknowledges the call. |
| Logistics Discussion | 2 | neutral | Customer agrees to the timing and instructions. |
| Closing | 3 | positive | Customer thanks the rep. |
Call Transcript
Click to expand
Speaker 1
1.15s
Hello
Speaker 0
1.69s
Aa good morning sir, Suranya sir, IOLa irukken.
Speaker 1
4.33s
Aamaa Madam sollunga.
Speaker 0
5.39s
Aa sir technician pathu muppadhu-kku vandhuruvanga, naan mudinja alavukku inga before-aavum vara sollirukken.
Speaker 1
8.23s
Aa
Speaker 1
10.45s
Okay Paran.
Speaker 0
11.07s
Vandhuruvaanga sir technician call pannuvaanga adhu vandhu idhu indha junk call andha maadhiri dhaan sir varum.
Speaker 1
18.37s
Okay.
Speaker 0
18.73s
Customer carela irundhu vara maadhiri dhaan varum, konjam adhai mattum fix pannittu konjam answer pannidunga sir.
Speaker 1
21.05s
Aa
Speaker 1
24.11s
O sari okay okay enakku evvalavu vazhiyaara vara mudiyumo varalaam Madam.
Speaker 0
25.03s
Ok enakku evvalavu valiya oru
Speaker 0
27.19s
Adhudhaan sollirukken sir, naangal neenga fasting-la irukkeenga, mudinja alavukku seekkiramaa pongannu sollirukken, avangalukku innum vera idathula ellaam slot book pannirukkaangalaam.
Speaker 1
34.25s
Okay.
Speaker 0
34.73s
Adhanala andha time mudinjittu seekkirama naan mudichadhunna naan seekkirama poyiduren ma'am, illaina on time-ku naan anga iruppen appadinnu sollirukkanga.
Speaker 1
40.97s
Saringa Madam Okay.
Speaker 0
41.81s
Adhuthaan sir inform pannirukken sir, neenga adhuthaan andha number-la irundhu call varum, adhu mattum konjam tick panni answer pannidunga sir.
Speaker 1
49.15s
Sari okay sir.
Speaker 0
50.03s
Okay sir, thank you sir, have a good day sir.