A

Call Intelligence

Vikram Balaji with Suganya — Feb 20, 2026 11:29

Deal Closed Unknown
Customer Vikram Balaji
Phone +919884724344
Rep Suganya
Team Sales
Date 2026-02-20 11:29
Duration 1:43
Source facebook_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformfb
Lead DateFeb 18, 2026
CityChennai

Call History

26 attempts
Total Attempts26
First CallFeb 19, 2026
Last CallFeb 26, 2026
Total Talk Time21.7 min
Other RepsBharath Kumar, Bharath Kumar, Nivitha
Rep Performance
8.5/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
100.0%
Personalization
7.0/10
Technical Quality
0.0/10

Active Alerts

1
!

No Rapport or Discovery: Suganya

Suganya skipped both rapport building and needs discovery on call with Vikram Balaji.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package Aiwo 181
Deal Value ₹18,000
Purchase Date Feb 20, 2026
Calls Before Closure 26
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High (Existing Customer)
Brand Sentiment Neutral/Slightly Frustrated
Budget Sensitivity Low
Readiness to Buy Closed
Decision Maker Self
Lead Type paid
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type reference_previous
Opening Quality Fair
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach Service Coordination
Closing Attempt No
Closing Technique appointment_setting
Call Ending natural_end

Call Structure

Duration 1:43 (103s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 28
Rep Words / Customer Words 142 / 138
Rep Longest Monologue 12s
Customer Longest Monologue 12s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Low
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Logistics

Objections

1
Objection Category Raised By Handled Technique Quality
Scheduling Conflict
Nethu namma pesumbodhu neenga enna sonneenga naalaiku vandhuruvaanga pathu muppathi appadinnu solli thaana neenga namma pannanum.
 logistics Customer Yes evidence-based clarification Excellent

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Rep 18000.00 Neutral The package the customer has booked and paid 18,000 INR for.

Key Moments

3
00:04
Customer expresses frustration
Sets a tense tone for the start of the call due to perceived lack of communication.
00:32
Agent clarifies slot availability
Agent firmly establishes that Friday is full and Saturday 10:30 AM is the booked time.
01:09
Customer apologizes
The conflict is resolved as the customer realizes the mistake was likely on his end regarding the dates.

Trust Signals

2
Customer has already paid the full amount
Customer refers to previous discussions and messages

Resistance Signals

1
Customer initially insists the appointment was for Friday

Confusion Signals

1
Discrepancy between customer's memory of the date and the agent's records

Topics Discussed

Appointment Scheduling WhatsApp Screenshots Payment Confirmation Invoice Friday vs Saturday slots

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 negative Customer is annoyed that no one picked up his calls earlier (00:04).
Middle 2 neutral Disagreement over whether the appointment was for Friday or Saturday.
Closing 3 positive Customer accepts the Saturday 10:30 AM slot and apologizes for the confusion (01:09).

Call Transcript

Click to expand
Source File +919884724344 20-2-2026, 11-29-12am.mp3
Transcript +919884724344_20-2-2026,_11-29-12am_transcript.json
Ingested 2026-03-01 11:20
Call ID #20306