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Call Intelligence

Vikram Balaji with Suganya — Feb 19, 2026 21:22

Deal Closed Warm
Customer Vikram Balaji
Phone +919884724344
Rep Suganya
Team Sales
Date 2026-02-19 21:22
Duration 1:51
Source facebook_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformfb
Lead DateFeb 18, 2026
CityChennai

Call History

26 attempts
Total Attempts26
First CallFeb 19, 2026
Last CallFeb 26, 2026
Total Talk Time21.7 min
Other RepsBharath Kumar, Bharath Kumar, Nivitha
Rep Performance
9.0/10
Pitch Effectiveness
6.0/10
Engagement
8.5/10
Conversion Probability
100.0%
Personalization
7.0/10
Technical Quality
8.0/10

Active Alerts

1
i

Exceptional Performance: Suganya

Suganya scored 9.0/10 and closed the deal with Vikram Balaji. Great work!

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package Aiwo 181
Deal Value ₹18,000
Purchase Date Feb 20, 2026
Calls Before Closure 26
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral/Positive
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Decision Maker
Lead Type b2c
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 3
Pitch Approach Consultative Upsell
Closing Attempt Yes
Closing Technique direct_close
Call Ending natural_end

Call Structure

Duration 1:51 (111s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 45
Rep Words / Customer Words 248 / 112
Rep Longest Monologue 12s
Customer Longest Monologue 8s
Silence Gaps (>2s) 1 (max 2.0s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Price

Objections

1
Objection Category Raised By Handled Technique Quality
Price/Value
Aa illa Madam idhu mattum podhum enakku appo. (No Madam, this [original test] is enough for me then.)
 price Customer Yes acceptance and professionalism Excellent

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
food intolerance test Rep 10000.00 Price_Sensitive Upsell attempt for the next day's appointment.
aiwo 181 blood test Customer 18000.00 Committed The primary package already booked.

Key Moments

3
00:22
Explanation of Food Intolerance
Agent defines the value proposition of the add-on test.
01:10
Price Inquiry
Customer asks if it is extra, leading to the price reveal.
01:28
Upsell Rejection
Customer decides the current package is sufficient, setting the final scope of the deal.

Discovery Questions

3
Q1 Ok appadinnaa Mara? (What does that mean?)
Q2 Illa idhellam extrava illanna idhulaye varuma? (Is this extra or included?)
Q3 Evvalavu madam idhu? (How much is it?)

Trust Signals

2
Asking clarifying questions
Confirming appointment details

Resistance Signals

2
Direct rejection of price
Stating 'this is enough for me'

Confusion Signals

1
Initial confusion about whether the test was included in the original package

Topics Discussed

Food Intolerance Test Gut health Allergies Blood and Urine tests Doctor consultation Pricing

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Listening to the agent's update.
Discovery 2 neutral Asking about the nature of the food test.
Price Reveal 3 neutral Declined immediately upon hearing the 10,000 INR price.
Closing 4 neutral Acknowledged the information and ended the call cordially.

Call Transcript

Click to expand
Source File +919884724344 19-2-2026, 9-22-17pm.mp3
Transcript +919884724344_19-2-2026,_9-22-17pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20305