A
Call Intelligence
Vikram Balaji with Suganya — Feb 19, 2026 19:06
Deal Closed
Hot
Lead Source
Meta AdsCall History
26 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
2Exceptional Performance: Suganya
Suganya scored 9.0/10 and closed the deal with Vikram Balaji. Great work!
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Vikram Balaji.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo 181
Deal Value
₹18,000
Purchase Date
Feb 20, 2026
Calls Before Closure
26
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Urgency-based closing
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
0:50 (51s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
25
Rep Words / Customer Words
118 / 48
Rep Longest Monologue
7s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
High
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Slot timing
Ten thirty-aa? ... Avlo neram.
|
logistics | Customer | Yes | scarcity/proof | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Positive | Booking a slot for the health checkup package. |
Key Moments
300:02
Slot Scarcity Announcement
Sets the tone that the service is in high demand and the customer must choose from limited options.
00:21
Customer Acceptance
Customer agrees to the 10:30 AM slot, moving the deal to the final stage.
00:34
Proactive Advance Offer
Customer offers 50% advance without being asked, indicating extremely high intent and trust.
Trust Signals
2
Proactive offer of 50% advance payment
Agreement to provide personal details immediately
Enthusiasm Signals
1
Ippodhaikku naan fifty percent advance potturen Madam
Topics Discussed
Slot availability
Booking process
Advance payment
WhatsApp communication
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Checking slot availability. |
| Middle | 2 | neutral | Agrees to the 10:30 AM slot. |
| Closing | 3 | positive | Offers 50% advance payment voluntarily. |
Call Transcript
Click to expand
Speaker 0
0.57s
Hello
Speaker 1
1.69s
Konjamma?
Speaker 0
2.29s
Sir naalaikku pathu irandu muppathi slots dhaan sir irukku, adhukku munnaadiyum illai, adhukku appuramum suthamaa illai sir.
Speaker 1
7.43s
Ten thirty-aa?
Speaker 0
8.39s
Aamaa sir.
Speaker 1
9.97s
Avlo neram.
Speaker 0
9.99s
Avvalavu neram naan ungalukku screenshot anuppuren paarungalen. Ten o'clockku thaan slots irukku naalaikku.
Speaker 1
14.15s
Mm
Speaker 1
15.91s
Ten thirty-na enna time varuvaanga?
Speaker 0
18.05s
Aa pathu muppadharkku thaan sir varuvaanga.
Speaker 1
21.07s
Enakku adhu okay madam, synthetic okay.
Speaker 0
22.87s
Okengala, saringa sir.
Speaker 1
24.11s
Mm mm.
Speaker 0
25.11s
Saringa sir, appo neenga details mattum kudunga, naan booking pathu irandu-kku pottuduren sir.
Speaker 1
28.73s
Okay okay.
Speaker 0
29.29s
Konjam seekkirama kudunga, yenna adhuvum close aayida pogudhu sir.
Speaker 1
32.69s
Ok, naan pannichu varaikkum.
Speaker 0
33.87s
Aa okay-nga sir thank you.
Speaker 1
34.79s
Ippodhaikku naan fifty percent advance potturen Madam.
Speaker 0
37.81s
Sir panniravadhu percent advance panreengalaa?
Speaker 1
39.89s
Aamaa okay enakku
Speaker 0
40.19s
Okay enakku first neenga details send pannunga yenna andha slots poyida pogudhu naan booking pottuduren adhukkappuram naan payment details ungalukku share pannuren sir naanu.
Speaker 1
44.49s
Adhukkappuram naan
Speaker 1
47.27s
Okay okay okaynga.
Speaker 0
47.91s
Okaynga sir thank you sir konjam quicka poividunga sir.
Speaker 1
50.25s
Aa