A
Call Intelligence
Vikram Balaji with Suganya — Feb 19, 2026 18:53
Deal Closed
Hot
Lead Source
Meta AdsCall History
26 attemptsRep Performance
9.0/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
9.0/10
Active Alerts
1Exceptional Performance: Suganya
Suganya scored 9.0/10 and closed the deal with Vikram Balaji. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo 181
Deal Value
₹18,000
Purchase Date
Feb 20, 2026
Calls Before Closure
26
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral/Curious
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Professional and direct.
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
2
Pitch Start
10% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
9:45 (585s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
125
Rep Words / Customer Words
1142 / 318
Rep Longest Monologue
45s
Customer Longest Monologue
12s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Do I need to come to the center?
ippo naan varanumna evvalavu neram aagum madam indha test ellaam edukkuradhukku?
|
logistics | Customer | Yes | feature benefit | Excellent |
|
Saturday slots unavailable
Saturday suthama slots-e illa sir.
|
scheduling | Rep | Yes | alternative choice | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Positive | Main product offering covering 181 biomarkers. |
Key Moments
300:51
Customer gives permission to pitch
Transition from discovery to active selling.
07:04
Price disclosure (18,000 INR)
Critical moment where customer accepts the premium price point.
09:22
Sunday booking confirmation
The definitive close of the sale.
Discovery Questions
2
Q1
Enna purpose-kaaga fill pannirukkeengannu therinjukkalaamaa?
Q2
Indha test pathi theriyuma sir ungalukku explain pannanuma?
Trust Signals
3
Sharing Pincode
Agreeing to home sample collection
Accepting 50% advance payment terms
Enthusiasm Signals
2
Sollunga, sollunga Madam (Tell me, tell me)
Sunday naan free dhaan
Resistance Signals
1
Initial hesitation about Saturday slots
Confusion Signals
1
Clarifying if it's only a blood test
Topics Discussed
181 Biomarkers
Preventive Care
Tumor Panels
Hormone Tests
Fatty Liver AI Score
Fasting Requirements
Home Sample Collection
Payment Terms
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but brief. |
| Discovery/Pitch | 2 | neutral | Asks clarifying questions about the test process. |
| Closing | 3 | positive | Agrees to Sunday booking and payment. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello, I am taking medicine.
Speaker 0
3.19s
Mr. Vikram Balaji, I am Suganya, health advisor from Aiva Medical Center.
Speaker 1
10.69s
Yes yes madam.
Speaker 0
11.65s
Neenga andha form-la vandhuttu specific health issues irundhaakka master health checkup panren appadinnu solli pottirukkeenga.
Speaker 1
19.15s
Aa
Speaker 0
19.53s
Ippa vandhu idhula neenga form fill pannirukkeenga sir IO-la enna purpose-kaaga fill pannirukkeengannu therinjukkalaamaa
Speaker 1
27.23s
Madam general health checkup-kkaaga dhaan pannirukken, for edho specific purposes edhuvume illa.
Speaker 0
32.77s
Appadingala okay okay okaynga sir.
Speaker 1
33.99s
Mm.
Speaker 1
35.47s
Mm.
Speaker 0
35.51s
Okaynga sir ippo ungalukku idhula indha test pathi theriyuma sir ungalukku explain pannanuma illa
Speaker 1
40.91s
Illa enakku theriyaadhu, naan just add-a paarthen, adha paarthuttu dhaan naan idhu koduppen.
Speaker 0
45.57s
Appadingala okay idha pathi naan sollattuma sir ungalukku interest irukka ippo checkup edukkuradhula?
Speaker 1
50.13s
Sollunga, sollunga Madam.
Speaker 0
51.15s
Idhu vandhu motham noottru aindhu biomarkers irukku sir idhula.
Speaker 1
55.03s
Okay.
Speaker 0
55.45s
Plus vandhu Omega three Omega six fatty acids irukku illaingala.
Speaker 1
59.79s
Mm
Speaker 0
59.93s
Andha test idhula include aayidum, idhu ennanna blood test-um urine test-um idhula varum.
Speaker 0
64.75s
Ella master checkup ella master biomarkersume idhula vandhu cover aayidum sir. Appa veliyila ellaam basic mattumdhaan eduppaanga, advanced edhuvume edukka maattaanga. Ippa namakitta vandhu advanced ellaame namma vandhu eduppom. Idhu vandhu preventive care center sir nammudaiya idhu. So adhaala ennanna namakku varadhukku munnaadiye ippa varumun kaappomnu solli solluvom illaiya, andha maadhiri namakku varadhukku munnaadiye indha test eduthu paarthuttu adhai namma prevent pannikkirom.
Speaker 1
64.83s
Aa
Speaker 1
74.27s
Okay.
Speaker 1
76.99s
Idhu vandhu.
Speaker 1
79.81s
Aanaal nalla
Speaker 1
84.11s
Aamaa.
Speaker 0
89.43s
Andha stage rendu stage moondru pogama stage ondru namma prevent pannikka mudiyum, okay andha maadhiri, innum ennanna ippo ippa namma thaathaa paattikkellaam vandhu cardiac problem irukkaa illaiyaannadhu namakku theriyaadhu illaingala, andha alavukku appo vandhu indha awareness edhuvume kidaiyaadhu.
Speaker 0
104.53s
So andha maadhiri namakku vandhu generally vandhuttu eadhaavadhu namakku issues irukkaa avangalukku irundhurukkaa appadinnu therinjittu namma prevent pannikkiradhukkaaga adhukkaana test vandhu idhula vandhu included aagum sir.
Speaker 0
117.57s
Okay, idhula naan tumor panel-la included irukku. Tumor-na ippo stage rendu, stage moondru-la nammalaala kandupidikka mudiyum. Namma test edukkumbodhu starting-la irukka illaiyanttu nammalaala identify pannida mudiyum sir.
Speaker 1
121.15s
Mm
Speaker 1
130.93s
Ok.
Speaker 0
131.47s
Idhula vandhu allergy test-um varum, namakku ennenna allergy irukka andha maadhiri allergy test-s idhula vandhu include aayidum. Plus hormone test vandhu naangu hormone test including vandhu indha progesterone, testosterone andhu ellame idhula varum. Innnonnu ungaludaiya stress level kandupidikkiradhukkaga cortisol irukku illaingala, andha cortisol test-um vandhu idhula vandhu included aayidum sir.
Speaker 1
150.75s
Aa
Speaker 0
153.85s
Sir elements irubathi rendu biomarker biomarkerla elements ellame idhula vandhurum.
Speaker 1
154.11s
Okay.
Speaker 0
159.45s
Irandu irandu biomarkers elements idhula vandhurum, appuram orthotic profile irukkungala?
Speaker 1
159.47s
Ok.
Speaker 0
165.27s
arthritis profile-um idhula vandhurum sir ungalukku. innonnu STD profile-um ungalukku padhinonru STD profile idhula vandhurum. vitamins vandhu padhinmoonu vandhu cover aagudhu sir idhula. vitamin A, D, three, D, E, K, B one, B two, B three, B five, B six, B seven, B nine, B twelve plus folate.
Speaker 1
168.51s
Podhum.
Speaker 1
174.89s
Aa
Speaker 0
183.69s
Indha maadhiri muppadhu idhula cover aayidum, kidney profile, iron, thyroid, thyroid profile, appuram cardiac risk markerla indha HS CRP, homocysteinelaam namma solrom illaiya, advanced test.
Speaker 0
195.33s
Adhu ellame idhula vandhu cover aayidum, appuram vandhu liver function test, diabetic profile, diabetic profile-la vandhu advanced vandhu fructose amine C peptide-laam irukku illaingala.
Speaker 1
195.53s
Aa
Speaker 0
206.59s
Adhu ellame insulin idhu ellam idhula cover aayidum, innonnu vandhu cholesterol test lipid profilenu solluvom illaiya? Adhu idhula vandhu cover aayidum, plus namakku andha white red blood cells, white blood cells, platelet count, hemoglobin idhellam evvalavu irukkunnu solli paarkkuradhukku, innonnu ESR vandhu evvalavu irukkunnu solli paarkkuradhukku andha test ellame idhula cover aayidum, motham irubathi aindhu tests biomarkers idhula vandhurum.
Speaker 1
213.45s
Adhu illa vandhu.
Speaker 0
230.03s
Mothama onnu enbadhu moonu bio markers idhu vandhu master health checkup maadhiri overall body fullaave vandhuttu idhu vandhu cover pannidum sir. Namakku edhaavadhu orthotic issues irukkaannu sollittu paathukkalaam, heart problem irukkaannu paathukkalaam, liver irukku andha maadhiri ellaa test-sume idhula vandhu cover aayidum sir ungalukku. Once neenga indha test eduthutteenganna adhutha moonu years-ku vandhu neenga endha master checkup sollittu endha test-um neenga edukka vendiya needs irukkaadhu.
Speaker 1
236.27s
Ithu vandhu
Speaker 1
238.01s
Okay
Speaker 1
249.15s
Okay
Speaker 0
256.51s
Suppose indha test-la eduthu edhavadhu ungalukku issues irukkunna adhukkana treat namma panrom illaiya.
Speaker 1
256.55s
Suppose.
Speaker 0
261.83s
Preventive panrom illaiya, pannittu adhai prevent aayirukka, reverse aayirukkaannu check panradhukku andha particular test mattum neenga panra maadhiri irukkum.
Speaker 1
261.89s
Mm
Speaker 0
268.75s
Okay avvalavuthaan sir, indha test eduthu mudicha udane report varum. Vandha udane doctor consultation plus dietician consultation, diet chart ungaludaiya BMI-kku etha maadhiri.
Speaker 0
280.57s
Ungalukku enna issues irukko adhukku etha maadhiri evvalavu protein edukkanum, evvalavu carb edukkanum, evvalavu fat, evvalavu fiber idhellam evvalavu edukkanum. Ungalukku ungaloda age-kku, ungaloda height weight-kku ungalukku enna issues irukko andha maadhiri, andha maadhiri ungalukku customize panni ungalukku diet chart-oda koduthuruvom sir. Idhu ellamae idhula include aayidum.
Speaker 1
291.87s
Mm.
Speaker 1
294.05s
Indha maadhiri ungalukku.
Speaker 1
299.47s
Okay Madam aa.
Speaker 0
300.39s
Mm.
Speaker 0
301.75s
Vera edhachum doubt irukka sir ungalukku?
Speaker 1
304.13s
Ippo rendu idhu madam, ippo naan idhu test vandhu evvalavu, ippo naan varanumna evvalavu neram aagum madam indha test ellaam edukkuradhukku?
Speaker 0
311.85s
Idhu vandhu neenga inga center-ukku varanumnu naan need illai, overall India full-aave engalukku technicians irukkaanga sir, neenga Chennai-la dhaana sir irukkeenga.
Speaker 1
319.59s
So neenga solradhu vandhu just blood test-laye vandhuruma? Idhu ellame blood test-laye.
Speaker 0
322.17s
Blood test aamaa sir blood test urine test.
Speaker 1
325.19s
Blood test neuron test-la cover aayidum.
Speaker 0
326.81s
Aamaam sir cover aayidum.
Speaker 1
328.71s
Okay okay adhoda.
Speaker 0
329.37s
Adhoda ungalukku idha vachu fatty liver irukka illaiyaannu namma scan-la dhaan kandupidippom correct-ungala? Aana indha testis vachuttu AI base-la ungalukku fatty liver score card-ume idhula vandhurum ungalukku thaniya adhula vandhurum.
Speaker 1
342.77s
Okay okay adhu vandhu.
Speaker 0
343.35s
Adhai vachu ungalukku fatty liver irukka illaiya adhu endha stage-la irukku appadindra maadhiri adhaiyume neenga kandupidichukkalaam.
Speaker 0
350.09s
Aduthu ippo ippo for example oru diabetic-la vandhuttu ungalukku eadhavadhu oru panel increase aayirukkunnu vachukkongalen, adhukkana lifestyle ungalukku eppadi konduttu poganum? Neenga endha maadhiri walking pannanuma, exercise pannanuma, endha maadhiriyaana food edukkanum, idhulaye neenga eppadi vandhu reverse pannanum.
Speaker 1
350.33s
Aduthu ippo
Speaker 0
365.33s
Ippo diabetic-laam life long vandhu insulin edukkuren, medicine edukkuren, andha maadhiri illaama short term-la mudichu neenga prevent pannittu vandhuranum, adhu vandhu neenga reverse pannittu vandhuranum.
Speaker 1
365.55s
Diabetes
Speaker 1
369.95s
Mm
Speaker 0
373.91s
Adhukkellaam enna pannanumnu sollittu full and full ungalukku guidancela irundhu ellame vandhu koduthuruvom sir.
Speaker 1
374.07s
Adhukkellaam.
Speaker 1
379.33s
Okay okay.
Speaker 0
379.99s
Mm mm adhudhaan sir, idhu vandhu fastingla edukkanum. Indha blood test vandhuttu ettu to pathu hours fastingla irukkanum. For example naalaiku neenga morning indha test edukkureenganna, innaiku night ettukkulla unga dinner mudichukkanum.
Speaker 1
386.09s
Okay.
Speaker 0
393.25s
Mudichittu next day morning vandhu ezhu-la irundhu ettukkulla vandhu naan ungalukku slots book panni kuduthuruven. Decoration vandhu veetlaye vandhu ungalukku sample vandhu collect panniduvanga. Adhukku oru pathu-aarathu minutes aagum andha sample collect pandra procedure-ukku.
Speaker 1
393.47s
Okay.
Speaker 1
398.71s
Okay.
Speaker 0
405.71s
Okay collect pannittu moondru aindhu daysla report vandhurum, report vandhavudane ungalukku WhatsAppla mail naanga share panniduvom.
Speaker 0
412.97s
Adhukkappurame dhaan neenga direct-aa center-ukku vandhu neenga doctor consultation, dietician consultation-laam neenga edukkira maadhiri irukkum.
Speaker 1
419.09s
Okay okay madam.
Speaker 0
420.25s
Mm adhudhaan sir.
Speaker 1
422.17s
Okay idhu cost evvalavu madam mothama total-aa?
Speaker 0
424.13s
Idhu mothama vandhu aindhu aayiram aagum sir.
Speaker 1
427.41s
Eighteen thousand aagum and edukkumbodhe pay pannanuma illa how are the payment terms?
Speaker 0
431.99s
Aama sir, neenga pay panna dhaan namakku flat vandhu book panna mudiyum sir ungalukku.
Speaker 1
437.29s
Appadinnaa neenga
Speaker 0
437.35s
Appadinna neenga fifty percentage neenga pay panni flat book pannikkittu appurame vandhu report vandhadhukku appuram kooda neenga fifty percentage vandhu pay pannikkalaam.
Speaker 1
441.41s
Aa
Speaker 1
446.33s
Illa neenga first-laye.
Speaker 0
446.67s
Illa neenga firstlaye pay pannalum neenga pay pannikkalaam sir.
Speaker 1
450.05s
Aa okay anna, aa sari madam okay aa.
Speaker 0
455.05s
Ennaikku sir ungalukku booking podattum?
Speaker 1
457.51s
Adhu intha week-laikke potturalaam okay okay.
Speaker 0
459.39s
Okay okay sir.
Speaker 1
461.09s
Mm mm mm mm
Speaker 0
462.75s
Mm Sunday neenga freeyaa sir.
Speaker 1
466.23s
Aa kaathe Sunday naan free dhaan Madam naanu.
Speaker 0
469.17s
Okay okay sir.
Speaker 1
469.83s
Enakku Saturday call panni oru thadava confirm pannikka mudiyama Madam? Naan Saturday-ve neenga indha payment mode-a sollunga.
Speaker 0
475.35s
Okay ennanna sir namma booking poduradhu vandhu rendu moonu days-ku before-aa namma booking podanum yenna slots vandhu appuram available kidaikkaadhu sir adhuvum illaama Sunday slots vandhu vegama vandhu book aagum yenna Sundays-la ellorumae free-aa iruppaanga illaingala.
Speaker 1
480.83s
Aennaa class.
Speaker 1
488.21s
Mm mm mm
Speaker 0
488.71s
Vegama vandhu book aagum adhanala namma booking poradhu vandhu oru rendu moonu daysku beforeaave potturanum sir namma.
Speaker 1
495.59s
So adhukkaaga.
Speaker 0
495.77s
So adhukkaga dhaan naan solla varen.
Speaker 1
499.17s
Okay, appa enakku Saturday kooda okay dhaan Madam, Saturday Sunday endha rendu day-um okay dhaan, suppose ennaala postpone pannanumna panna mudiyuma?
Speaker 0
505.43s
Aa reschedule pannikkalaam sir, adhu endha issuesum kidaiyaadhu. Ippo neenga Saturday naan book panrennu vachukkongalen, annaikku ungaala mudiyalainna neenga Sundaykku naama vandhu reschedule panni koduthuruvom. Saturday eduthukkalaam, ungaludaiya pincode sollunga sir. Naan Saturday vandhu slots irukkaannu check pannikkiren sir.
Speaker 1
510.51s
Annaikku ungalaala.
Speaker 1
514.53s
Aa
Speaker 1
520.61s
Six lakh forty one madam.
Speaker 0
522.95s
Six plus forty one.
Speaker 0
527.97s
Aamaa thangalukku enna therinju sir idhu pannanumnu irukken. Sari sir Saturday slots-e illa sir andha pin code-la.
Speaker 1
536.93s
Appadiyaa?
Speaker 0
537.75s
Aama sir, naalaikku enna aaru muppathi irandu ezhupathi oru slot irukku. Adhu ore oru slot mattum dhaan ippodhaikku irukku. Adhukku pona aaru o'clock slots dhaan irukku. Neenga enna fastingla irukkanum, adhu naalaikku. Saturday suthama slots-e illa. Sunday vandhu Sunday slots irukku sir. Aaru muppathi slots irukku, aaru muppathi slots irukku Sundaysla.
Speaker 0
558.13s
Adhu ettu ettu muppathi varaikkum slots irukku Sunday but Saturday suthama slots illa sir.
Speaker 1
562.93s
Okay Madam, Sunday kooda enakku okay-na?
Speaker 0
565.11s
Sunday okayngala? Saringa sir, naan ungalukku WhatsApp-la naan details enakku venum. Naan WhatsApp-la send panren ennenna details-nu sollittu adhai neenga enakku fill panni koduthurunga.
Speaker 1
569.37s
Prabhasathula.
Speaker 0
574.01s
Aa, naan booking potturen sir.
Speaker 0
576.41s
Adhukkappuram adhukkappurame ungalukku payment link naan anuppi viduren neengal adhula pay pannidunga sir.
Speaker 1
580.45s
Mm saringa Madam okay.
Speaker 0
581.61s
Okay-nga sir, naan ippo ungalukku WhatsApp panren sir.
Speaker 0
584.29s
Mm mm thank you sir.