A
Call Intelligence
Ramachandran Elango with Suganya — Feb 18, 2026 15:27
Deal Lost
Cold
Lead Source
Meta AdsCall History
3 attemptsRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
5.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Ramachandran Elango.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Ramachandran Elango. Coaching opportunity.
Low Performance: Suganya
Suganya scored 3.0/10 on call with Ramachandran Elango. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
self_introduction
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:08 (8s)
Primary Language
Tamil
Secondary Language
Gujarati
Code Switching
Low
Total Speaker Turns
3
Rep Words / Customer Words
11 / 3
Rep Longest Monologue
4s
Customer Longest Monologue
1s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:00
Agent Introduction
Agent identifies as Suganya from Ayva Medical Center.
Resistance Signals
2
Short response
Call termination
Topics Discussed
Introduction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer acknowledges the call but does not engage further. |
Call Transcript
Click to expand
Speaker 0
0.61s
Hello Sir Suganya Sir Ayva Medical Center Support Teamla irunthu Sir.
Speaker 1
6.35s
Naan bashe chhe.
Speaker 0
7.57s
Hello