A
Call Intelligence
Ramachandran Elango with Suganya — Feb 16, 2026 17:21
Deal Lost
Cold
Lead Source
Meta AdsCall History
3 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
10.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Ramachandran Elango.
Low Performance: Suganya
Suganya scored 2.0/10 on call with Ramachandran Elango. Review recommended.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Ramachandran Elango. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Lead
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
failed_connection
Opening Quality
Low
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
information_sent
Call Structure
Duration
0:17 (17s)
Primary Language
English
Code Switching
None
Total Speaker Turns
1
Rep Words / Customer Words
6 / 0
Rep Longest Monologue
6s
Customer Longest Monologue
0s
Silence Gaps (>2s)
1 (max 5.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:11
Agent identification
Agent identifies herself as 'Sukanya from Aiwo Medical' to the voicemail system.
Topics Discussed
Voicemail
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | No customer interaction; voicemail reached. |
Call Transcript
Click to expand
Speaker 1
0.01s
forwarded to voicemail.
Speaker 0
1.23s
The police
Speaker 1
1.93s
The person you're trying to reach is not available.
Speaker 0
3.63s
not available.
Speaker 1
5.05s
At the tone, please record your message. When you have finished recording, you may hang up.
Speaker 0
11.21s
aayam sukanya from iibo medical.