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Call Intelligence

Grk Gidieon Raj Kamalesh with Suganya — Feb 19, 2026 12:43

Deal Lost Warm
Customer Grk Gidieon Raj Kamalesh
Phone +919884404777
Rep Suganya
Team Sales
Date 2026-02-19 12:43
Duration 0:39
Source instagram_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformig
Lead DateFeb 13, 2026
CityChennai

Call History

4 attempts
Total Attempts4
First CallFeb 14, 2026
Last CallFeb 19, 2026
Total Talk Time6.2 min
Rep Performance
7.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
30.0%
Personalization
6.0/10
Technical Quality
0.0/10

Active Alerts

2
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No Rapport or Discovery: Suganya

Suganya skipped both rapport building and needs discovery on call with Grk Gidieon Raj Kamalesh.

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No Close Attempt: Suganya

Suganya did not attempt to close on call with Grk Gidieon Raj Kamalesh. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 4
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral
Budget Sensitivity Unknown
Readiness to Buy Warm
Decision Maker Partial
Lead Type b2c
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Start 58% into call
Pitch Approach Product-centric
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 0:39 (39s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 19
Rep Words / Customer Words 58 / 64
Rep Longest Monologue 4s
Customer Longest Monologue 7s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Negative
Rep Confidence Medium
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence High
Filler Words Low
Follow-Up Commitment No
Total Objections 2
Handled Successfully 1
Handling Rate
50%
Dominant Category Timing

Objections

2
Objection Category Raised By Handled Technique Quality
Lack of understanding
enakku adhu puriyala (I didn't understand it)
 product clarity Customer No direct offer Average
Lack of time/Personal stress
enakku konjam vera oru tension-la poyittu irukkudhu, adhai disturb pannadhu
 time Customer Yes respectful withdrawal Good

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
sample health report Customer -- Negative Follow up on a report shared previously which the customer found difficult to understand.

Key Moments

2
00:11
Customer admits confusion
Reveals that the marketing collateral (sample report) was not self-explanatory for this lead.
00:30
Customer mentions 'tension'
The primary reason for the call's failure; external emotional state prevents sales progress.

Trust Signals

1
Acknowledges receiving and viewing the shared report

Resistance Signals

3
Explicitly states 'time illainga' (no time)
Mentions 'tension-la poyittu irukkudhu' (going through some tension)
Asks 'disturb pannadhu' (don't disturb)

Confusion Signals

1
enakku adhu puriyala (I didn't understand it)

Topics Discussed

Sample Report Report Explanation Customer Availability

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Acknowledges the call.
Middle 2 neutral States he didn't understand the report.
Closing 3 neutral Explicitly mentions being in 'tension' and asks not to be disturbed.

Call Transcript

Click to expand
Source File +919884404777 19-2-2026, 12-43-4pm.mp3
Transcript +919884404777_19-2-2026,_12-43-4pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20300