A
Call Intelligence
Grk Gidieon Raj Kamalesh with Suganya — Feb 17, 2026 11:05
Deal Lost
Warm
Lead Source
Meta AdsCall History
4 attemptsRep Performance
8.0/10
Pitch Effectiveness
8.5/10
Engagement
9.0/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Suganya
Suganya did not attempt to close on call with Grk Gidieon Raj Kamalesh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
1
Pitch Start
15% into call
Pitch Approach
Feature-Benefit
Closing Attempt
No
Closing Technique
None
Call Ending
customer_thinking
Call Structure
Duration
5:27 (327s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
105
Rep Words / Customer Words
584 / 282
Rep Longest Monologue
48s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Decision Maker
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need to consult sister (Doctor)
en sister doctor thaan... Avangakitta oru vaatti naan kilambukkittu ennannu decide panni sollunga.
|
consultation/decision maker | Customer | Yes | acceptance and value addition | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Neutral | Full body checkup including cardiac, tumor panel, vitamins, and fatty acids. |
Key Moments
301:10
Price Reveal
Customer accepts the 18,000 INR price point without immediate pushback.
02:55
Brand Owner Discussion
Major rapport breakthrough where customer confirms he knows the company's background.
03:17
Health Education Monologue
Agent establishes authority by explaining Vitamin D and breathing science.
Discovery Questions
1
Q1
neenga edukkureengala sir olive oil supplements ellaam?
Trust Signals
3
Knowledge of company ownership
Willingness to receive sample reports
Extended listening to agent's health advice
Enthusiasm Signals
1
Asking for detailed elaboration of the package
Resistance Signals
1
Need to consult sister (Doctor objection)
Confusion Signals
1
Clarifying if the doctor is a specialist or general medicine
Topics Discussed
181 Test components
Pricing
Doctor/Dietitian consultations
Company ownership (Aircel/Sivasankaran)
Vitamin D and Breathing exercises
WhatsApp follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Curious about the form he filled. |
| Middle | 2 | positive | Engaged in rapport building regarding the company owner. |
| Closing | 3 | positive | Appreciative of the information, agreed to review on WhatsApp. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
0.85s
Hello
Speaker 0
2.75s
Sollunga.
Speaker 1
3.95s
Good morning sir. I am speaking from Araiva Medical Center supporting our carbon cases.
Speaker 0
9.37s
Edhula irundhu?
Speaker 1
10.25s
I was oru AWM.
Speaker 0
12.59s
Aa sollunga.
Speaker 1
13.89s
Aa sir, neenga 181 test form vandhu fill pannirukkeenga. Aama, adhu enna?
Speaker 0
17.61s
Aama adhu enna test adhu actually one ninety one testnaakka.
Speaker 1
20.41s
Adhu vandhu full body checkup-kaga sir, ungalukku vandhu andha cardiac profiles ellame vandhurum, adhuvaga chest pains ellame vandhurum, sir, tumor panel, vitamins, elements, adhukkappuram pancreas, liver profile, lipid profile, diabetic profile.
Speaker 0
23.13s
Aa
Speaker 0
26.09s
Okay.
Speaker 0
29.61s
Mm
Speaker 0
31.67s
Mm.
Speaker 0
36.83s
Mm.
Speaker 1
36.91s
Mm sari ellame adhula cover aayidum cover aayidum.
Speaker 0
39.63s
Okay okay evvalavu evvalavu adhukku charge panreenga
Speaker 1
40.21s
Okay.
Speaker 1
41.29s
Evvalavu athukku?
Speaker 1
43.23s
Aa suggestions vandhu enbadhu vandhu idhula vandhu Omega three Omega six fatty fatty acids irukku illaiya.
Speaker 0
49.59s
Aamaa.
Speaker 1
49.59s
Aama, idhoda vandhu serndhu cover aayidum sir. Okay, neenga eduthutteenganna ungaloda overall checkup vandhu ungalukku idhula cover aayidum. Ungalukku checkup koduttenga, velila poi blood test edhuvum edukkanum appadindradhu illa. Adutha moondru years indha reports ellaam ungalukku podhum.
Speaker 0
52.65s
Okay.
Speaker 0
54.71s
Aa
Speaker 0
57.87s
Okay.
Speaker 1
65.07s
Preventivavave ungalukku enna issues irukku appadindradha preventivavave idhukku evvalavu sollureenga?
Speaker 0
68.81s
Idhukku evvalavu sonneenga?
Speaker 1
70.63s
Eighteen thousand sir.
Speaker 0
72.39s
Okay okay.
Speaker 1
73.31s
Idhula vandhu doctor consultation-um naanga idhuleye koduthuruvom, adhukku correct exam-um kidaiyaadhu.
Speaker 0
76.61s
Okay.
Speaker 1
78.41s
Plus diet consultation diet chart adhu ellame doctor
Speaker 0
78.51s
Okay.
Speaker 0
81.73s
Doctor doctor consultationna enna doctor?
Speaker 1
85.53s
Aa Ivo doctor dhaan sir, indha blood test namma edukkurom illaingala, eduthuttu reports vandhavudane adhula namma doctor.
Speaker 0
89.49s
Okay.
Speaker 0
91.31s
Avan general enna avan general medicine naan enna specialist
Speaker 1
94.57s
General medicine dhaan sir.
Speaker 0
94.79s
General Medical
Speaker 0
96.49s
Ok.
Speaker 1
97.29s
Avarukitta poyittu first reports kaamichittu consultation eduthuppom adhukkappuram ungalukku idhula ennenna issues irukku appadinnu solli paarthuttu adhukketra maadhiri dietitian consultation poganum
Speaker 0
101.47s
Mm.
Speaker 1
107.67s
Dietics and consultation mudichuttu unga diet chart ungalukku indha reports vitha maadhiri ungalukku unga height height-ukku ungalukku evvalavu naalaikku protein venum fiber venum appadindra maadhiri.
Speaker 0
107.91s
Mm
Speaker 0
112.99s
Mm.
Speaker 1
117.21s
Mmm short pottu kaiyila koduthuruvom sir.
Speaker 0
117.29s
Mm.
Speaker 1
120.01s
Okay idhu ellame indha padhinaindhu.
Speaker 0
120.05s
Okay, idhu ellame indha padhinaindhu vandhu inclusive-aa?
Speaker 1
122.77s
Aamaa sir, aindhaayiram thousand include aayidum sir.
Speaker 0
125.59s
Okay okay.
Speaker 1
126.67s
Mm.
Speaker 0
127.01s
Enakku indha details ellaam enakku anuppivida mudiyuma
Speaker 1
129.41s
Naan ungalukku sample reports vandhu ungalukku WhatsApp-la sell pannanum.
Speaker 0
131.89s
Sample reports illa, ippo adhuvum okay, adhu anuppunga.
Speaker 1
135.37s
Enakku
Speaker 0
135.37s
Enakku ippa neenga sonneenga illaiya, andha package-la ennellaam varum adhu ellame enakku confirm pannidiyuma?
Speaker 1
141.57s
Okay okay-nga sir.
Speaker 0
142.91s
Aa idhoda detailed elaboration neenga onnu vachiruppeengale ippadiyaavadhu ippa ungalukku prepare panniruppom illaiyaa.
Speaker 1
148.23s
Yes sir.
Speaker 0
148.43s
Adhu enakku anuppunga appuram neenga sample report solluveenga illaiyaa adhu venunga en sister doctor thaan
Speaker 1
151.77s
Adhu venam.
Speaker 1
154.39s
Aa
Speaker 0
154.41s
Avangakitta oru vaatti naan kilambukkittu ennannu decide panni sollunga.
Speaker 1
157.77s
Okay sir, okay sir, idhula vandhu ungalukku fatty acid AI basela vandhu ungalukku fatty acid scorecardum ungalukku idhula vandhurum sir.
Speaker 0
165.15s
Okay okay.
Speaker 1
166.03s
Ivanga enna hospital?
Speaker 0
166.29s
Ivanga enna hospital vachirukkeengala neenga?
Speaker 1
168.45s
Idhu vandhu preventive care center sir, wellness center-na sari MRC nagarla sir, Mr. Sushil Karanth-nu kariyuma sir? Air cell theriyumnu theriyum, air cell.
Speaker 0
170.93s
Engana?
Speaker 0
174.21s
Okay.
Speaker 0
175.85s
Theriyum theriyum Aircel adhukkappuramaa oru coffee company onnu aarambichu Levi's Talk vithaaru.
Speaker 1
177.69s
Adhuthaan appuram coffee
Speaker 1
181.67s
Aamaa sir avaroda.
Speaker 0
181.95s
Avaroda trending
Speaker 1
184.51s
Aama aama sir avarudaiya company dhaan sir idhu
Speaker 0
187.29s
Theriya enakku adhudhaan adhellam paarthuttu dhaan irukkiren naan, olive oil idhu vachirukkiraar ippa.
Speaker 1
191.45s
Aama aama sir neenga edukkureengala sir olive oil supplements ellaam.
Speaker 0
192.17s
Sir neenga edukkureengala sir early
Speaker 0
194.39s
Illa illaanga adhellam edhuvum edukkalaanga naanu.
Speaker 1
197.09s
Actually idhula ennanna oru naalaikku vandhu namakku eppavume namma Tamil Nadu peoples Indian peoples paarkkumbodhu Vitamin D sufficiency vandhu ellaarukkume irukkum Sir Vitamin D, D one, D two suggestions irukkum. Adhanaala ippa enna scientifically panraanganna nammudaiya Vitamin D three-yum.
Speaker 0
203.59s
Mm
Speaker 0
209.83s
Aa
Speaker 1
214.61s
Nammaloda breathing exercise pannanum oru naalaiku vandhu aaru hours vandhu namma breathing exercise pannanum.
Speaker 0
214.63s
Aamaalukku
Speaker 1
219.93s
Athu thaniya namma kitta instrument irukku andha breathing exercise pandrathukku.
Speaker 0
219.95s
Mm.
Speaker 0
224.43s
Mm.
Speaker 1
224.43s
So breathing exercise-aiyum vitamin D-yum namakku correct-aa aayiduchu appadinnaave, namma udambula irukkira irubathi aindhu percentage issues vandhu nammalaala cure pannikka mudiyum without andha maadhiri edhuvume illaama.
Speaker 0
229.91s
Mm.
Speaker 0
235.23s
Mm.
Speaker 0
238.31s
Mm.
Speaker 1
238.31s
Ippo neenga breathing exercise panneenganna BP irundhuchunna BP vandhu ungalukku calm down panni kodukkum, Vitamin D Vitamin D vandhu ungalukku bone-ukku muscles-ukku heart-ukku andha maadhiri overall ungalukku adhu cover aagum, so indha treatment namma correct-aa pannittom, Vitamin D MB idhellam vachuttu.
Speaker 0
244.31s
Mm-hmm.
Speaker 0
248.23s
Mm.
Speaker 0
252.03s
Mm.
Speaker 0
254.69s
Mm mm
Speaker 1
257.79s
First meeting exercise idhu namma correct-aa pannittom oru naalaikku appadinale namakku twenty five percentage issues edhuvume irukkaadhu.
Speaker 0
258.01s
Mm.
Speaker 0
262.47s
Mm
Speaker 1
266.11s
Innum onnu dietitian-ku namma paarthu sorry idhu.
Speaker 0
266.13s
Nee.
Speaker 0
270.03s
Mm
Speaker 1
270.89s
Innonnu ennanna namma saappidumbodhu time eduthu nalla chew panni saappidanum, saappittomna namakku digestion issues vandhu irukkaadhu, so idhellam dhaan namma major-aa namma naalaiku namma major-aa face pandradhu idhuvaa dhaan irukkum, ondrum digestion issues-aa irukkum.
Speaker 0
275.55s
Mm
Speaker 0
280.85s
Mm.
Speaker 0
285.23s
Mm.
Speaker 1
288.53s
Mm, adhukkappuram namakku ennathu indha joint pain andha maadhiri issues varum. Okay, breathing-la namakku konjam issues varum. Idhudhaan namakku vandhu matter-aa namma idhu pannuradhu. Innum vandhu namakku brain vandhu calm panni nalla oru good feeling vandhu namakku vendum. Mm, niraiya issues most of the people. Okay, okay, okay. So idhukkellaam namma enna pannanum? Breathing exercise thoonguradhukku munnaadi oru pathu times pathu counts pannittu neenga paathutteenganna.
Speaker 0
293.77s
Okay.
Speaker 0
296.37s
Idhudhaan namakku.
Speaker 0
303.95s
Mm mm mm.
Speaker 0
307.01s
Okay.
Speaker 0
307.89s
So idhukkellaam nallaa.
Speaker 1
314.71s
Ungalukku seat vandhu avvalavu peaceful-aa irukkum sir, ungalukkaana disturbance andha maadhiri edhuvume irukkaadhu.
Speaker 0
315.05s
Ok ok
Speaker 0
318.67s
Sari.
Speaker 0
321.75s
Sari enakku anuppi vidureengala?
Speaker 1
323.65s
Aa naan ungalukku details naan WhatsApp-il change change thanks thanks okay thanks.
Speaker 0
324.43s
Thank you thank you thank you okay thank you