A
Call Intelligence
Rahamathunissa with Suganya — Feb 17, 2026 11:53
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Medium
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
Feature-heavy technical breakdown
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
follow_up_scheduled
Call Structure
Duration
7:23 (443s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
105
Rep Words / Customer Words
842 / 112
Rep Longest Monologue
62s
Customer Longest Monologue
6s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Timing/Fasting
Ippo illa anegama April mela dhaan... fastingla irukkuradhunaalaiya
|
time | Customer | Yes | empathy and deferral | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 5000.00 | Positive | Primary product from the lead form. |
| aiwo 360 program | Rep | 120000.00 | Neutral | Upsell for comprehensive scanning and epigenetic testing. |
Key Moments
401:34
Price Reveal (5000 INR)
Established the baseline value for the 181 test.
03:37
Epigenetic Pitch
Introduced the high-value differentiator of biological age testing.
05:30
Upsell Price Reveal (1.2 Lakhs)
Attempted to move the customer to the premium 360 program.
06:55
Fasting Objection
The primary reason for not closing the deal immediately.
Discovery Questions
2
Q1
Vera blood test maathiri sonnaa vera scanning illaingalaam illaiyaa?
Q2
Ippo fastingla irukkuradhunaalaiya sir?
Trust Signals
2
Customer asks clarifying questions about scanning
Customer agrees to receive WhatsApp reports
Enthusiasm Signals
1
Active listening cues ('Sari', 'Mm-hmm')
Resistance Signals
1
Timing objection (Fasting period)
Confusion Signals
1
Initial confusion about the 'Double screen' or format
Topics Discussed
Biomarkers
Liver Profile
Kidney Profile
Epigenetics
Biological Age
Food Intolerance
Ramadan/Fasting
Leela Palace
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and purpose. |
| Discovery/Pitch | 2 | neutral | Asking about scanning and specific tests. |
| Closing | 3 | neutral | Agreeing to review reports and follow up later. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello
Speaker 1
1.65s
Hello
Speaker 0
3.53s
Hello okay ma'am, Raghamadhu Nisa? Ya ya okay ma'am, okay ma'am, Suganya ma'am, IBO Medical Center support teamla irundhu call pannirukken.
Speaker 0
13.41s
Mm neenga Facebookla vandhu indha Ibo one eighty one blood testukkaana form fill pannirukkeenga, annually vandhu health checkup pannuvennu solli pottirukkeenga.
Speaker 1
16.83s
Presukkaana form fill pannunga.
Speaker 1
18.03s
Irukkeenga annuala vandhu health
Speaker 0
22.01s
Sir maam puriyala
Speaker 1
22.29s
Aa
Speaker 1
24.51s
Double screen
Speaker 0
28.59s
Ma'am
Speaker 1
28.97s
Okay. Enakku adhu adhu format anuppureengala? Evvalavu idhunnannu? Aa okay-nga.
Speaker 0
33.11s
Aa okaynga sir, idhula vandhu overall ungaludaiya master health checkup maadhiri dhaan sir. Ungalukku liver irukku, tumor panel, vitamins andha ellame cover aayidum. Urine testis, appuram allergy, waste minerals, appuram pancreas, STD, thyroid, iron, kidney profile, diabetic profile, lipid profile, appuram blood values paarkkiradhu.
Speaker 1
36.81s
Maathirithaan sir ungalukku.
Speaker 1
43.67s
Trolley-ku
Speaker 1
46.17s
Appuram pancreas ST.
Speaker 1
50.09s
Kidney profile, diabetic profile.
Speaker 1
53.99s
Appo
Speaker 0
56.07s
Andha maadhiri elements appuram ortho profiles paarkkuradhu appuram steroid hormones vandhu oru padhinaalu vagaiyada hormones.
Speaker 0
63.33s
Andha maadhiri motham noottru aindhu test idhula vandhu cover aayidum Ma'am. Once indha test eduthutteenganna adhuthu moondru years-ku vandhu major-aana endha test-um neenga edukka vendiya avasiyam irukkaadhu.
Speaker 1
63.51s
Andha maadhiri.
Speaker 1
67.27s
Aa
Speaker 1
68.71s
Adutthu
Speaker 0
74.19s
Follow upku edhaachum oru test edukkira maadhiri irukkum andha maadhiri ungalukku overall health fullaave idhula vandhu cover aayidum Ma'am preventivevaave neenga ungaludaiya health ellaathaiyume care pannikkalaam Ma'am neenga.
Speaker 1
74.25s
Mm.
Speaker 1
85.51s
Sari.
Speaker 0
86.91s
Adhudhaan sir, once idhu neenga eduthutteenga appadinnaakka doctor consultation vandhu idhula include aayidum.
Speaker 1
92.85s
Naan
Speaker 0
94.15s
Idhu vandhu aindhu aayiram aagum sir, plus omega moonu omega aaru fatty acids irukku illaiya, andha test idhoda cover aayidum sir ungalukku.
Speaker 1
101.35s
Mm-hmm.
Speaker 0
101.93s
Mm adhaan idhu once neenga eduthutteenganaakka adhukkappuram adutha moonru years-kku vandhuttu neenga adutha endha endha blood test-um edukka vendiya avasiyam irukkaadhu.
Speaker 1
109.03s
Vera blood test maathiri sonnaa vera scanning illaingalaam illaiyaa?
Speaker 0
111.45s
Aa scan adhuvum illa sir adhu vandhu vera package irukka moondru aaru program solluvom.
Speaker 1
116.67s
Athuvum
Speaker 0
116.75s
Adhu vandhu vera scan X-ray ULG abdomen scan DEXA scan andha maadhiri full-aa irukku.
Speaker 1
120.93s
Heart-ukku andha cancer-ukku adhellam illa onnum illa.
Speaker 0
123.67s
Aama sir, heart-ukku cancer-naal tumor panel irukke sir, idhula blood test-la adhu paarthaale therinjirum cancer namakku irukkaa illaiyaannu sollittu. Heart-ukku vandhu cardiac response, lipid profile adhellam paarthaave namakku heart problems irukkaa appadindradhu theriyudum. Liver profile paarthaakka namakku liver eppadi irukku appadindradhu theriyum. Kidney profile thaniyaa irukku, adhukku kidney eppadi irukkunnu therinjirum. Idhu ellaame indha onnootriyaayirathu biomarkers-la cover aayidum, plus urine test adhulayum cover aayidum. Namakku vitamin deficiency irukkaa appadinnu therinjikkiradhukku vitamin profile vandhu pannendu profiles pannurom.
Speaker 0
153.67s
Biomass pannittu irukkom sir vitamin A, K, E, vitamin D, B complex, folate andha maadhiri motham pannittu paathuttu irukkom sir idhula.
Speaker 1
127.95s
Adhu paarthaalum.
Speaker 1
137.17s
Liver
Speaker 1
143.43s
Sari ellaam.
Speaker 1
162.73s
Mm.
Speaker 0
162.75s
So adhu ellame vandhu ungalukku idhula cover aayidum.
Speaker 1
165.93s
Sari.
Speaker 0
166.81s
Plus ungalukku innum neenga master health checkup maadhiri poganum, X-ray, ECG andha maadhiri poganum appadinna ungalukku adhula vandhu paatheenganna VO2 max test irukkum, DEXA scan irukkum. DEXA scanna ungaludaiya bone density, muscle mass.
Speaker 1
178.09s
Ungaludaiya
Speaker 0
180.41s
Andha maadhiri ungalukku good fat, bad fat, adhukkappuram visceral fatlaam evvalavu irukku appadindradha neenga adhula therinjukkalaam. Texa scanla aduthu gut microbiome test irukku. Adhu vandhu ungaludaiya gut health vandhu eppadi irukku?
Speaker 1
187.45s
Exact.
Speaker 1
190.87s
Adhu.
Speaker 0
194.21s
Appadinnu sollittu adhu stool test eduthu namma paarppom sir.
Speaker 1
194.25s
Appadinu solli
Speaker 0
197.37s
Adhukkappuram amino acids irukku, just X-ray ECG irukku, echo irukku.
Speaker 0
202.69s
Aa andha coronary artery calcium calcification solli solluvom heart-a moththam CT scan eduththu paarkkiradhu heart-ukku mattum.
Speaker 1
202.87s
Aa
Speaker 1
209.81s
Mm mm mm
Speaker 0
210.63s
Andha scan idhula included aayidum, adhukkappuram UG whole abdomen scan, appuram epigenetic testnu sollittu.
Speaker 0
217.85s
Andha genetic test vandhu namma overall India-la naanga mattum dhaan sir pannittu irukkom, vera engayume indha test vandhu pandradhu illa. Idhu vandhu nammaludaiya namma normal ippo ungalukku oru muppai aindhu years-na ungaludaiya body chronical age biological age vandhu enna years appadinnu sollittu namma adhula vandhu check pannikkalaam naama.
Speaker 1
217.89s
Aa vegathu.
Speaker 1
222.51s
Kareenga
Speaker 0
234.77s
Ungalukku muppathi aindhu yearsna ungaludaiya chronological biological age paatheenganna oru muppathi aindhu antha maadhiri irukkum.
Speaker 1
234.91s
Mm
Speaker 1
240.95s
Mm-hmm.
Speaker 0
241.65s
Adhu adhellam namma idhula therinjirum sir eppadi irukkunnu sollittu adhu illaama namma eleven organs irukku illaiya andha organsoda age-ume namakku therinjirum.
Speaker 0
248.93s
Ippo vandhu ippo oru smoker-aa irukkaanganu vachukkongalen avangalukku for example solren ippo smoker-aa irundhaanganna avangaloda age vandhu oru muppathu aindhaayiravu irukkum but avangaloda lung-oda age vandhu muppathu aindhaayiravu andha maadhiri irukkum appa namma eppadi namma vandhu prevent pannanum eppadi vandhu namma vandhu reverse konduttu varanum appadindradhu ellaame unga life style-la irundhu unga informations-la irundhu andha maadhiri ovvoru eleven organs-ume cover aagum unga age andha organs-oda age andha maadhiri indha epigenetic test-la vandhu andha eleven organs-um cover aayidum.
Speaker 0
278.93s
Adhukku etra maadhiri namma life style vandhu namma prepare pannikkalaam sir.
Speaker 1
254.57s
Avangalukku
Speaker 1
261.29s
Mm.
Speaker 1
273.57s
Aa
Speaker 1
279.27s
Adhu case
Speaker 1
282.57s
Sari sari.
Speaker 0
283.23s
Appuram food intolerance test vandhu idhula cover aagum. Food intolerance vandhu edhukkunna ungalukku ennenna foodlaam allergyya irukku, ennenna foodlaam ungalukku eduthukkalaam, edhu edhulaam modern-aaga neenga eduthukkalaam appadindra maadhiri oru irandu plus foods vandhu idhula vandhu cover aagudhu sir.
Speaker 1
293.85s
Appadindrappa
Speaker 1
298.25s
Sari sari.
Speaker 0
298.81s
Adhu innonnu vandhu doctor consultation, dietician consultation, indha indha reports ellathaiyum paarthuttu unga diet vandhu neenga eppadi konduttu poy, ungalukku vandhu oru naalukku evvalavu protein venum, fiber evvalavu venum, andha maadhiri fat idhellam evvalavu venum, adhukku etha maadhiri neenga eppadi food edukkanum appadinnu sollittu full-aa oru diet chart pottu ungalukku koduthuruvanga.
Speaker 1
312.11s
Aa
Speaker 0
318.41s
Place vandhu Chennaiyila Leela Palace irukkule sir, five star hotel, anga vandhu ungalukku breakfast, lunch vandhu anga vandhu provide pannanum, one day fulla neenga spend panra maadhiri irukkum sir, ivvalavu tests edukkuradhukku.
Speaker 1
318.77s
Mm
Speaker 1
322.17s
Aa
Speaker 1
329.83s
Mm mm mm.
Speaker 0
330.95s
Idhu vandhu ondru lakh irubathi aayiram varum, idhu overall full-aa check pandradhukku.
Speaker 1
336.93s
Mm
Speaker 0
337.11s
Idhu vandhu check pannitteenganna adhula solren aduthu moonu years-ku vandhu ungalukku endha checkup neenga pannanum appadindradhu edhuvume illai. Idhula endha issues-um illai appadinnaakka full-aave idhula ellame ungalukku overall cover aayidum. Aenna oru sila perukku vandhu oru joint pain-nu sollittu oru medicine vaangi pottutte iruppaanga. Scan panni paarthaa onnume illai appadinnu solliduvaanga. But avangalukku inflammations irukkudhum theriyaadhunnu neenga normal-aa oru lab-la poyittu oru blood test edukkureenga oru moovaayiram naalaayiram koduththu oru blood test-na poi edukkureenga oru yearly neenga edukkureengannu vachukkongalen.
Speaker 0
366.53s
Oru ezhaayiram roopai spend panni edukkanum, oru basic test eduthu kuduthuttu vitturuvanga.
Speaker 0
370.87s
Adhai vachu namakku moonu years-ku appuram enna varum namakku idhukku appuram enna varumndradhu namma kandupidikka mudiyaadhu, suppose namma ammaavukku illa appaavukku andha maadhiri avangalukkellaam heart issues irundhuchunna adhellaam namakku varuma appindradhu kandupidikka mudiyaadhu, but namma idhula vandhu adhellaam namma kandupidichidalaam.
Speaker 1
371.19s
Athu
Speaker 1
376.95s
Sari.
Speaker 0
385.21s
Idhula namakku adhu therinjirum sir genetic-aavum namakku idhula therinjirum.
Speaker 1
388.67s
Mm sari.
Speaker 0
389.97s
Adhuthaan sir.
Speaker 1
392.21s
Sari Madam, pannurenga paarunga.
Speaker 0
394.19s
Sir puriyala.
Speaker 1
395.73s
Naan edhu best-nu paarthu choose panren.
Speaker 0
398.49s
Okay okay-nga sir, ungalukku sample reports ungalukku WhatsApp panren, ungalukku idhula edhula sir endra onnu enna eduthukkireengala? Adhula illa moondru aaru program eduthukkireengala sir.
Speaker 1
402.39s
Mm
Speaker 1
406.99s
Podhum.
Speaker 0
408.97s
Onnu enbadhu eduthukkureengala sir?
Speaker 1
410.61s
Mm.
Speaker 0
411.41s
Okay okay sir, ungalukku eppa sir appointment book pannattum?
Speaker 1
415.39s
Illa enakku naan ippo illa anegama April mela dhaan.
Speaker 0
420.79s
April-kku appurama?
Speaker 1
422.15s
Aamaa aamaa enna fast vandhurum engalukku ippa mudiyaadhu
Speaker 0
426.57s
O ippo fastingla irukkuradhunaalaiya sir?
Speaker 1
428.21s
Sariyaa sir?
Speaker 1
430.07s
Okay.
Speaker 0
430.67s
Okay okay okay.
Speaker 0
432.85s
Saringa sir okay naan after April naan ungalukku call panren.
Speaker 1
437.15s
Mm.
Speaker 0
437.45s
Ippa naan ungalukku samples report naan send panren adhai neenga go through pannunga sir.
Speaker 1
439.05s
Podhu.
Speaker 1
440.93s
Okay okay madam.
Speaker 0
442.17s
Okay-nga Sir, thank you.