A
Call Intelligence
Parmita Mittal with Suganya — Feb 16, 2026 11:01
Deal Lost
Cold
Lead Source
Meta AdsCall History
3 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Parmita Mittal.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Parmita Mittal. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:14 (15s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
8
Rep Words / Customer Words
16 / 14
Rep Longest Monologue
6s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Time constraint
I told you I will call you, please, okay?
|
time | Customer | Yes | compliance | Good |
Key Moments
100:09
Customer deferral
The customer immediately shuts down the conversation, indicating they are busy.
Resistance Signals
1
Immediate request to end the call
Topics Discussed
Identification
Callback request
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges identity. |
| Termination | 2 | neutral | Politely but firmly asks to be called back later. |
Call Transcript
Click to expand
Speaker 0
0.77s
Hello
Speaker 1
0.77s
Hello.
Speaker 0
1.63s
Paramita.
Speaker 1
4.25s
Yeah?
Speaker 0
4.97s
Ma'am, I'm calling from Aiva Medical Center support team.
Speaker 1
6.27s
maam ayva medical center
Speaker 1
9.07s
I told you I will call you, please, okay?
Speaker 0
13.19s
Okay okaynga thanksnga.