A
Call Intelligence
Gautam Gupta with Suganya — Feb 18, 2026 15:30
Deal Lost
Cold
Lead Source
Meta AdsCall History
3 attemptsRep Performance
3.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
5.0%
Personalization
3.0/10
Technical Quality
2.0/10
Active Alerts
3Low Performance: Suganya
Suganya scored 3.0/10 on call with Gautam Gupta. Review recommended.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Gautam Gupta. Coaching opportunity.
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Gautam Gupta.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Confused
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
55% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:32 (32s)
Primary Language
English
Code Switching
None
Total Speaker Turns
15
Rep Words / Customer Words
34 / 11
Rep Longest Monologue
6s
Customer Longest Monologue
2s
Silence Gaps (>2s)
2 (max 5.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Clarity
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Brand Recognition/Clarity
sorry. ... Io.
|
trust/authority | Customer | Yes | clarification | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Other | Referencing the form the customer filled out. |
Key Moments
200:15
Spelling out AIWO
Rep has to spell the company name because the customer doesn't recognize the pronunciation.
00:18
Product Mention
Rep mentions the 181 package, but the customer remains unresponsive/confused.
Resistance Signals
1
Repeated 'sorry' and 'hello' indicating lack of clarity or poor connection.
Confusion Signals
1
Customer says 'sorry' and 'Io' when rep mentions company name.
Topics Discussed
Brand Identification
Form Fill Reference
AIWO 181
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges name. |
| Brand Introduction | 2 | neutral | Does not recognize 'Ayuva' or 'AIWO' initially. |
Call Transcript
Click to expand
Speaker 0
0.75s
Hello
Speaker 1
2.27s
Hello.
Speaker 0
2.87s
aa mister kausand gupta
Speaker 1
5.11s
Ya.
Speaker 0
5.73s
aiyam suganya helth advaisar fram ayuva medikal sentar sar.
Speaker 1
9.89s
sorry.
Speaker 0
11.37s
aivu medical center.
Speaker 1
14.51s
Io.
Speaker 0
15.31s
aa ee i w o sir
Speaker 1
17.59s
oke.
Speaker 0
18.41s
you search the you fill the form for one eighty one letters sir.
Speaker 1
25.27s
Sorry.
Speaker 0
26.33s
hello
Speaker 1
27.49s
Ya.
Speaker 1
32.05s
Hello.