A
Call Intelligence
Srisan with Suganya — Feb 19, 2026 17:31
Deal Lost
Warm
Lead Source
Meta AdsCall History
3 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
7.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Moderate
Brand Sentiment
Neutral/Inquisitive
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
17% into call
Pitch Approach
Feature-heavy technical breakdown
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
follow_up_scheduled
Call Structure
Duration
5:24 (325s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
53
Rep Words / Customer Words
684 / 182
Rep Longest Monologue
45s
Customer Longest Monologue
13s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
High Price
oru high idhu rate irundhadhu, adhu edhukkunnu purinjukkiradhukku dhaan ketten.
|
price | Customer | Yes | value stacking | Excellent |
|
Need to consult doctor
naan enga family doctor-kittayum kettuttu naan ungalukku Monday annaikku naan confirm pannuren.
|
authority | Customer | Yes | information provision | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Interested | Main product pitch covering vitamins, hormones, and organ profiles. |
| ai-based fatty liver score card | Rep | -- | Interested | Value-add feature mentioned near the end of the call. |
Key Moments
300:44
Price Objection
Customer explicitly asks why the rate is high, triggering the main value pitch.
02:29
Value Validation
Customer acknowledges that most tests are covered but asks for the 'extra' value, leading to the kidney/cardiac explanation.
04:07
The 'Monday' Commitment
Customer sets a clear follow-up timeline, indicating high intent despite the delay.
Discovery Questions
3
Q1
Adhu enna purpose-kunnu therinjukkalaama sir?
Q2
Ungalukku vera edhavadhu health issues irukka?
Q3
Annually health checkup pannippeenga correctungala adhu?
Trust Signals
3
Sharing medical history (sugar levels)
Requesting a sample report
Agreeing to a specific follow-up day
Enthusiasm Signals
1
Asking 'Adhuvum indha readinglaye varumaama?' (Will that also come in this reading?)
Resistance Signals
2
Questioning the high rate
Need to consult family doctor
Confusion Signals
1
Clarifying the AI Fatty Liver score card
Topics Discussed
Annual Health Checkups
Biomarkers
Vitamin Panels
Kidney Function (eGFR)
Cardiac Risk Markers
Fatty Liver AI Scoring
Price and Schemes
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct and answering questions. |
| Discovery | 2 | neutral | Asking about price and value. |
| Pitch | 3 | neutral | Engaged with the list of biomarkers. |
| Closing | 4 | neutral | Agreed to a follow-up and requested a sample report. |
Call Transcript
Click to expand
Speaker 0
0.77s
Hello
Speaker 1
1.45s
Hello,
Speaker 0
2.27s
Mr. Season.
Speaker 1
5.23s
Ya who is calling?
Speaker 0
6.13s
Aa Sir, I am Suganya, health advisor from Ayur Medical Center.
Speaker 0
10.87s
Neenga ivo andha form vandhu fill pannirukkeenga, annually vandhu health checkup pannuvennu sollittu fill pannirukkeenga, adhu enna purpose-kunnu therinjukkalaama sir?
Speaker 1
17.81s
Enna
Speaker 1
20.31s
General Health-ku thaan.
Speaker 0
21.63s
Okay okay, ungalukku vera edhavadhu health issues irukka? Andha maadhiri edhavadhu check panni paartheengala sir.
Speaker 1
26.71s
Illa enakku vandhu oru low sugar sugar vandhu border-aa irukkum, but major-aa vera oru issue undu.
Speaker 0
32.23s
Vera endha issues-la illaingala sir?
Speaker 1
34.43s
Illappa.
Speaker 0
34.95s
Annually health checkup pannippeenga correctungala adhu?
Speaker 1
38.39s
Aamaammaa.
Speaker 0
39.07s
Okay okay-nga sir, ippo health checkup-ku ippo naan booking book pannattumanga sir ungalukku?
Speaker 1
44.05s
Illa adhaan enna rate-u, adhu-la edhaavadhu schemes irukkaa adha kettukkittu dhaan poren, oru high idhu rate irundhadhu, adhu edhukkunnu purinjukkiradhukku dhaan ketten.
Speaker 0
51.09s
Edhunna idhu vandhu full and full advanced health checkup sir.
Speaker 1
55.77s
Mm.
Speaker 0
56.11s
Aa idhula vandhu ondru aindhu moondru biomarkers vandhu cover aagum, plus vandhu omega moonnu omega aindhu aindhu fatty acids also idhula vandhu cover aayidum sir ungalukku.
Speaker 0
66.39s
Ennanna ippo namakku varrathukku munnadiye namma vandhu namakku enna varum appadindradha therinjittu namma prevent pannikkanum illaingala? So adhukkaga dhaan vandhu advance test ellame idhula vandhu cover panniyirukkom. Adhu illaama ippo namma parents-kku ippo suppose heart problem andha maadhiri irundhuchunna adhai vandhu namma idhula therinjikkittu namakku namma prevent pannikkalaam sir.
Speaker 0
85.51s
Adhu ellam andha maadhiri testis ellame idhula vandhu include aayidum, idhula ennenna including irukkunna tumor thallus ellame idhula including irukku sir, urine test idhula including varum, trade minerals irukkungala phosphorus, copper, zinc, magnesium.
Speaker 0
99.63s
Adhu ellame idhula include aayidum, ungalukku allergy test idhula vandhurum, hormone panels irukkungala, steroid panels.
Speaker 0
106.97s
Mm, adhula naangu steroid panels idhula vandhurum sir. Innonnu vandhu elements irukku illaingala? High material nammaludaiya idhula blood-la evvalavu irukku appadinnu solli check pannuradhukku elements vandhu irubathi rendu biomarkers idhula vandhurum.
Speaker 0
121.43s
Aduthu orthotics profile-la vandhu naalu vandhurum sir, namakku indha joint pain andha maadhiri varudhu illaingala? Andha profiles-la naalu biomarkers vandhurum, STD panels idhula varudhu sir.
Speaker 0
131.29s
Padhinooru biomarkers varum STD panels-la, vitamins-la vandhu padhinmoondru vitamins idhula cover aayidum sir. Vitamin A, D3, D, Vitamin E, K, B1, B2, B3, B5, B6, B7, B9, B12 plus folate.
Speaker 0
147.85s
Indha maadhiri motham padhinmoonu vitamins idhula vandhu cover aayidum.
Speaker 1
149.73s
Idhu vandhu enakku vandhu ella medical testlayumae idhula most of them varudhu, adhai thaandi idhula nammalodadhu enna complaints varakkoodum enna prachinai varakkoodungiradhu solradhukku eadhavadhu irukkaa?
Speaker 0
160.49s
Aama sir, ippo ippo kidney profile eduthukkitteenganna sixteen C E G F R adhu idhu ellame idhula vandhurum, okayngala? Idhuna ippo namakku C K D irukka illaiya, nammaludaiya filter endha alavukku irukku appadinnu solli adhai vachu namma check pannikkalaam.
Speaker 0
175.95s
Okengala innonnu.
Speaker 1
176.31s
Adhuvum adhuvum indha readinglaye varumaama?
Speaker 0
178.43s
Aama idhula idhula idhule cover aayidum sir adhu, innonnu vandhu cardiac risk mark irukku illaingala, adhula vandhu HS CRP homocysteine lipoprotein A idhula ellame advanced dhaane sir? Idhellam engayum panna maattanga, neenga oru maasa health checkupnu edutheenganna adhula poi panna maattanga idhellam, idhula ellame advanced just neenga excessa pay panra maadhiri irukkum.
Speaker 0
198.53s
Idhuvum idhula ellame idhula included-aa vandhurudhu, innonnu thyroid profile-la vandhu ATG-nu solli solluvom, adhuvume idhula vandhurum, moththam aaru biomarkers varum thyroid-la, D3, D4, DSH, CD3, CD4 appuram ATG.
Speaker 0
213.35s
Idhu ellame idhulaye ungalukku vandhurum sir, innonnu paatheenganna appa cholesterol-la ettu panels vandhurum, innonnu liver function test, appuram diabetic, hemoglobin namma paakkirom illaiya? Hemoglobin, red blood cells, white blood cells, platelet count, adhula vandhu irubathi aindhu biomarkers, overall body full-ave idhu vandhu cover aayidum sir.
Speaker 0
232.59s
Ungalukku endha organ-la enna issues irukku appadindradha namma kandupidichidalaam, plus namakku vandhu steroid issues edhaachum irukkaa appadindradhu, idhoondru stress hormone solluvom illaingala cortisol.
Speaker 0
242.75s
Adhuvume endha level-la irukku appadindradha namma idha vachu check pannikkalaam sir.
Speaker 1
247.99s
Sari enakku ore oru help pannunga, naan konjam travelling-la irukken, namma naala annaikku namma Monday annaikku enakku kooppidunga, or neenga oru message follow up potteenganna naan paarthuttuvaren, details kuduthurukken, naan enga family doctor-kittayum kettuttu naan ungalukku Monday annaikku naan confirm pannuren.
Speaker 0
256.11s
Okay okay.
Speaker 0
257.25s
Mm.
Speaker 0
260.65s
Aa adhu mattum illama namma AI basela vandhu fatty liver score cardum namma kodukkirom idhula.
Speaker 0
267.19s
Okay enna enna?
Speaker 1
267.21s
Okay, enna enna enna academy?
Speaker 0
270.19s
Fatty liver sir, fatty liver namakku irukka illaiyaannu sollittu, oru fatty liver irukku score card, score card aama aama, blood test vachittu AI based-la oru score card pottu kuduthu namakku fatty liver irukka illaiya appadi namma scan-la namakku theriyum fatty liver irukka illaiyaannu correct-ungala?
Speaker 1
272.71s
Safari liver-ku score card
Speaker 0
285.53s
Adhanala namma indha blood test vachu AI based-la namma fatty liver score card-um koduthuruvom.
Speaker 0
291.49s
Naan ungalukku idhu paathukku naan Monday ennaikku.
Speaker 1
291.69s
Ok madam, adha paathukku naan Monday ennikkunga naan varengamma, thank you.
Speaker 0
294.75s
Okaynga sir naan sample report ungalukku naan WhatsApp panren neenga adhu that will be good idha anuppichenganna.
Speaker 1
298.03s
That will be good. Ithu anupichchingaannaa enakku per dummy pinnu anupichchingaannaa enakku athu useful-aa irukkum.
Speaker 0
301.33s
Aa okay-nga sir, yenna neenga once indha test eduthutteengannu vachukkongalen, idhula vandhuttu ungalukku eadhavadhu ondru abnormal kaamichudhunna andha abnormal pathi pathina oru note varum, plus vandhu adhanudaiya lifestyle neenga eppadi change pannaalum adhai neenga sari pannalaam appadindra maadhiri indha report-la ellame vandhurum ungalukku.
Speaker 1
317.01s
Recommendation onnu enakku oru test pottu anuppunga, adhai naan paarthuttu naan thirumba Monday annaikku thirumba varenma, thanks ma.
Speaker 0
321.97s
Okay-nga sir, thank you sir, have a good evening sir.