A
Call Intelligence
SANTHOSH KUMAR S with Suganya — Feb 19, 2026 12:29
Deal Lost
Cold
Lead Source
Meta AdsCall History
5 attemptsRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with SANTHOSH KUMAR S.
No Close Attempt: Suganya
Suganya did not attempt to close on call with SANTHOSH KUMAR S. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Decision Maker
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:35 (36s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
18
Rep Words / Customer Words
38 / 24
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy / Will call back later
Idhu naane suttupaduren avaru. (I will handle/call back myself.)
|
time | Customer | No | acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health services | Rep | -- | Neutral | General brand mention during introduction. |
Key Moments
200:10
Rep references previous call back request.
Establishes the reason for the call.
00:28
Customer states he will call back himself.
Ends the active sales attempt for this session.
Resistance Signals
2
Deferring the conversation
Short responses
Topics Discussed
Follow-up
Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Closing | 2 | neutral | Politely ends the call saying he will call back. |
Call Transcript
Click to expand
Speaker 1
0.25s
Achchha.
Speaker 0
1.35s
Hello
Speaker 1
1.75s
Hello.
Speaker 0
2.55s
Aa, summits Santos.
Speaker 1
4.89s
Aa sollunga.
Speaker 0
5.69s
Sir Suganya sir I love health endrallam sir.
Speaker 1
9.67s
Aa sollunga.
Speaker 0
10.75s
Aa sir, neengal call back panna sollirundheenga illaiyaa?
Speaker 1
14.37s
Aamaanga Madam, adhu Vijayakku pannaleenga.
Speaker 0
16.89s
Sir.
Speaker 1
17.45s
Adhu enna decide panreenga?
Speaker 0
19.65s
Okay okay.
Speaker 1
21.95s
Aachariyar kooppiduchu paatheengala.
Speaker 0
25.37s
Eppa sir ungalukku call back pannattum?
Speaker 1
28.91s
Idhu naane suttupaduren avaru.
Speaker 0
32.15s
Saringa sir ok.
Speaker 1
34.01s
Sari.
Speaker 0
34.63s
Thank you.