Call Intelligence — SANTHOSH KUMAR S

Customer SANTHOSH KUMAR S

Phone +919843807420

Rep Suganya

Team Support

Date 2026-02-16 17:50

Duration 6:57

Source instagram_ad

Lead Source

Meta Ads

CampaignMeta | Leads | 181 | AIWO Health

Platformig

Lead DateFeb 13, 2026

CityCoimbatore

Call History

5 attempts

Total Attempts5

First CallFeb 14, 2026

Last CallFeb 25, 2026

Total Talk Time8.4 min

Rep Performance

9.0/10

Pitch Effectiveness

8.0/10

Engagement

8.5/10

Conversion Probability

70.0%

Personalization

9.0/10

Technical Quality

8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost

Discount Offered 15.00%

Calls Before Closure 5

Upsell Attempted No

Cross-sell Attempted No

Customer Profile

Gender Male

Language Preference Tamil

Brand Awareness High

Brand Sentiment Positive

Budget Sensitivity High

Readiness to Buy Warm

Decision Maker Self

Lead Type b2c

Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type warm_callback

Opening Quality High

Rapport Building Present

Needs Discovery Present

Discovery Depth Deep

Discovery Questions 3

Pitch Start 15% into call

Pitch Approach Consultative

Closing Attempt Yes

Closing Technique discount_close

Call Ending follow_up_scheduled

Call Structure

Duration 6:57 (418s)

Primary Language Tamil

Secondary Language English

Code Switching Moderate

Total Speaker Turns 105

Rep Words / Customer Words 684 / 342

Rep Longest Monologue 20s

Customer Longest Monologue 10s

Silence Gaps (>2s) 3 (max 13.0s)

Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive

Rep Confidence High

Needs-Based Selling Yes

Value Stacking Yes

Urgency Creation Moderate

Script Adherence High

Filler Words Low

Follow-Up Commitment Yes

Total Objections 1

Handled Successfully 1

Handling Rate

100%

Dominant Category Price

Objections

Objection	Category	Raised By	Handled	Technique	Quality
High Price Ippo ungalukku cost dhaan issueva sir? Aama, cost padhinettayirathu ainooru roopai sollanga...	price	Customer	Yes	discounting & value stacking	Good

Products Discussed

Product	Mentioned By	Price	Customer Reaction	Context
aiwo 181 blood test	Rep	18500.00	Price_Sensitive	Main product offering with 183 parameters.

Key Moments

01:10

Price Introduction

Initial price of 5000 mentioned (likely for a smaller component or misspoken) before correcting to the full package later.

03:32

Diabetes Disclosure

Customer confirms he is diabetic, allowing the agent to pivot to 'Diabetes Reversal' value prop.

05:51

Discount Offer

Agent offers 15% discount to overcome the price objection.

Discovery Questions

Q1 Ungalukku health conscience edhaachum irukkungala sir?

Q2 Vera edhavadhu health concerns irukka sir ungalukku?

Q3 Ippo ungalukku cost dhaan issueva sir?

Trust Signals

Sharing specific medical history (Diabetes, Vitamin D/B12)

Mentioning previous interaction at an exhibition

Asking for a sample report

Enthusiasm Signals

Asking detailed questions about the diet chart and protein calculations

Resistance Signals

Directly questioning the cost

Asking for discounts multiple times

Confusion Signals

Clarifying if the price includes tax or extra fees

Topics Discussed

Diabetes Reversal Blood Test Parameters Diet Chart Protein Intake Vitamin D and B12 Fatty Liver Score Pricing and Discounts

Sentiment Arc Detail

Phase	Order	Sentiment	Note
Opening	1	neutral	Inquisitive about the service.
Discovery	2	neutral	Sharing health concerns about diabetes and vitamins.
Pricing	3	neutral	Resistant to the 18,500 price tag.
Closing	4	positive	Appreciated the discount and agreed to a follow-up.

Call Transcript

Speaker 0 0.51s

Hello.

Speaker 1 0.87s

Hello aa sir good evening sir Suganya sir IVA Medical Center support teamla irundhu call panniyirukken.

Speaker 0 4.53s

Support team-la irundhu call pannirukken.

Speaker 0 7.43s

Ingayum irukkeenga.

Speaker 1 8.71s

Aaivo sir A W O aaivo.

Speaker 0 11.99s

Aa aa sollunga sollunga.

Speaker 1 13.99s

Aa neenga andha onnooru onbadhu onbadhu blood testukkaaga form fill pannirukkeenga.

Speaker 0 18.53s

Aa adhu ennanga varum actually adhu enna

Speaker 1 21.29s

Idhu vandhu master health checkup maadhiri sir idhu full ellaam 183 parameters vandhu idhula vandhu cover aagum plus Omega 3 Omega test idhula cover aayidum sir.

Speaker 0 21.77s

Speaker 0 25.61s

Okay okay.

Speaker 1 32.53s

Included aayidum. Okaynga.

Speaker 0 33.01s

Okaynga.

Speaker 1 33.85s

Tumour panel STD panel hormones.

Speaker 0 34.57s

Okay.

Speaker 1 38.25s

Aa lip profile andha maadhiri mothama ondru enbadhu moonru diabetic profile liver profile.

Speaker 0 38.63s

Speaker 0 43.69s

Okay okay andha maadhiri moththamaa location-la irundhaalum neenga anga panni kuduthuruveengala illa panniduvaangala?

Speaker 1 44.65s

Andha maadhiri moththamaa location.

Speaker 1 48.51s

Aa panniduvom sir neenga ippo Coimbatorela irukkeengala sir

Speaker 0 52.35s

Aamaanga.

Speaker 1 53.07s

Aa Coimbatorena ungaludaiya pincode mattum enakku konjam sollunga sir naan unga service irukkaannu check pannikkiren sir.

Speaker 0 59.31s

Aa aaru naangu ondru aaru aaru naangu.

Speaker 1 61.25s

Six four one zero zero four aa sir.

Speaker 0 64.31s

Aamanga.

Speaker 1 65.25s

Okay, aa service available irukku sir.

Speaker 0 68.47s

Enna cost varudhunga idhu?

Speaker 1 70.31s

Idhu vandhu aindhu aayiram varum sir idhu doctor fees doctor fees dietician fees plus dietician chart ellame ungalukku idhuleye vandhurum sir panni kuduthuruvom.

Speaker 1 81.71s

Idhukkaaga nee pay panna venaam.

Speaker 0 82.03s

Okay okay dietitian pay panna venaam. Charge-na enna maadhiri koduppaanga avanga? Dietitian pay panna.

Speaker 1 86.25s

Dietitian ippa neenga diabetic for example solren, ippa neenga diabetic-aa irukkeenganna diabetic irukku diabetic patients vandhu enna maadhiri foods edukkanum, evvalavu proteins venum, evvalavu fiber venum oru naalaikku appadinnu sollittu adhukku etra maadhiri ungalukku etra maadhiri idhu panni koduthuruvom sir.

Speaker 0 95.57s

Hello

Speaker 0 100.41s

Okay okay.

Speaker 1 104.33s

Start pannidum daily enna saappadhu.

Speaker 0 104.77s

Daily enna saappidanumnu chat pottu kuduthuruveengala?

Speaker 1 107.29s

Aamaam sir aamaam sir ippo neenga diabetes enna sir

Speaker 0 108.93s

Enna saappidanumnu chart kuduppeengala illai evvalavu saappidanum appadinnu solli chart kuduppeengala?

Speaker 1 114.27s

Ippo ungalukku ennenna affordable irukkunnu sollittu ungalala ennenna foods vandhu edukka mudiyumnu therinjukittu adhukku etha maadhiri ippo morning-na enna edukkanum, lunch enna edukkanum, dinner enna edukkanum, evlo protein irukkanum, evlo fiber irukkanum andha maadhiri sir.

Speaker 0 127.13s

Ondu

Speaker 0 130.07s

Adhaan enna saappidano enna quantity rendume koduthirukkeenga.

Speaker 1 132.17s

Aama aama aama sir yenna ippo oru neenga oru pannirendu kg irukkeenganna ungalukku vandhu oru pannirendu gram vandhu protein thevaipadum sir.

Speaker 0 134.41s

Speaker 1 140.47s

So andha ezhubathi gram protein vandhu morning lunch dinner idhula eppadi vandhu cover pannanum appadindra maadhiri ungalukku diet chart koduthu dietitianudaiya consultation vandhurum.

Speaker 0 140.95s

Seventy gram protein

Speaker 0 146.63s

Headshots koduththuttu

Speaker 1 149.67s

Reports moonru naangu days-la reports vandhurum, report vandha udane ungalukku doctor consultation-um koduthuruvom sir.

Speaker 0 150.23s

Okay.

Speaker 1 155.87s

Neenga Chennai varamaareenganna Chennai vandhu kooda eduthukkalaam appadi illa vara mudiyaadhu appadinna naan online consultation-la fix panni koduthuruvom.

Speaker 0 156.29s

Sari.

Speaker 0 163.01s

Okay okay.

Speaker 1 163.69s

Suppose consideration mudichuttu ungalukku supplements need irundhurukku.

Speaker 0 164.81s

Speaker 0 166.91s

Indha diet chart vandhu ethanai naalaikku koduppeenga evvalavu naalaikkunga adhu

Speaker 1 172.39s

Adhu ethanai naalaikkunna ungalukku ippo oru oru ondru monthukku ungalukku diet chart pottu koduppaanga sir. Ondru week to ondru monthukku diet chart pottu koduppaanga. Adhaiye neengal routine panni neengal follow pannikkanum. Aennaa ippo oru naalaikku ungalukku ezhubadhu gram protein vachukkongalen. Ippo morning ondru solrom egg edukka solrom illa dal andha maadhiri edukka solromna adhaiye neengal routine-aa maathi maathi neengal eduthukkalaam.

Speaker 0 179.01s

Koduppaanga adhaiyum neengal routine panni

Speaker 0 186.21s

Ondu.

Speaker 1 193.03s

Entha gramundradhu ungalukku therinjirum illaingala? Appo one week neenga diet chart eduthale adhu neenga routine-aa maathi maathi eduthukkavendiyadhaan sir.

Speaker 0 196.15s

Okay okay okaynga adhu neenga

Speaker 0 199.75s

Speaker 0 201.83s

Okay fine fine.

Speaker 1 203.09s

Mm adhudhaan sir.

Speaker 0 204.31s

Aa sari Madam, naan paathuttu ungalukku confirm pannattungala?

Speaker 1 207.91s

Ungalukku health conscience edhaachum irukkungala sir? Diabetic andha maadhiri.

Speaker 0 212.17s

Aamaamaamaa irukkunga actually namma enakku diabetes irukkudhu.

Speaker 1 216.35s

Okay okay.

Speaker 0 216.81s

Adhanaalathaan sari.

Speaker 1 219.17s

Aa neenga idhellam paarthuttu neenga diet correct-aa eduthutteenganna ungalukku diabetic-ke neenga reverse pannave mudiyum sir.

Speaker 0 219.31s

Aa indha neenga idhellam

Speaker 0 225.49s

Adhaan saringa, adhaan already amma inga exhibition-la meet pannirundhen naanu.

Speaker 1 225.59s

Adhe adhe saringa.

Speaker 1 229.97s

Okay okay sir.

Speaker 0 230.63s

Paakkanum

Speaker 1 233.07s

Okay okay.

Speaker 0 233.09s

Friends oru exhibition-la irundhaanga, appa meet pannirundhen naanu.

Speaker 1 236.89s

Okay okay sir.

Speaker 0 237.51s

Sollirundhaanga, naanu ennanu plan pannittu naanu ungalukku update panreenga.

Speaker 1 241.75s

Okay sir, vera edhavadhu health concerns irukka sir ungalukku?

Speaker 0 243.33s

Mm.

Speaker 0 246.63s

Illai illai, andha maadhiri illai, pothukki diabetic appuram.

Speaker 1 247.41s

Thayappattu shop-ku

Speaker 0 250.49s

Idhu vitamin D-yum B twelve-um kammiya irukkudhunnu sonnaanga adhanaala.

Speaker 1 253.63s

Okay okay okay sir adhellam idhuleye vandhu include aayidum sir Vitamin D A E.

Speaker 0 255.43s

Okay

Speaker 1 260.47s

B twelve B one B three andha maadhiri fullaave idhula vandhu ungalukku cover aayidum sir.

Speaker 0 265.93s

Okay okay fine-nga saringa.

Speaker 1 267.31s

Ippo ungalukku cost dhaan issueva sir?

Speaker 0 270.85s

Aama, cost padhinettayirathu ainooru roopai sollanga, naanum adhu appuram adhula ennenna parameters ennenna idhu panraanga appadinnu sollittu enakku idhaan details share panna mudiyuma?

Speaker 1 280.17s

Ungalukku sample report anuppuren sir ungalukku ippo neenga test eduthutteenganna ungalukku report vandhu eppadi varum appadinnu sollittu actually ennanna AI based fatty liver score cardum idhoda serndhu vandhurum sir unga blood test height weight ellam vachuttu fatty liver score cardum idhoda serndhu vandhurum ungalukku

Speaker 0 286.89s

Aa appadinnaa

Speaker 0 292.05s

Blood test

Speaker 0 297.31s

Okay okaynga.

Speaker 1 298.01s

Adhu illaama indha indha oru report neenga eduthutteenganna ungaloda lifestyle endha maadhiri neenga pannanum? Ippo neenga diabetic-na diabetic neenga endha maadhiriyaana lifestyles edukkanum? Ennenna ellaam pannanum? Health effects enna irukku? Andha maadhiri ellaame idhuleye suggestion koduthuruvom sir. Neenga indha report-a padichu paarthaale ungalukke therinjirum. Ippo diabetic-na.

Speaker 0 308.03s

Ennenna ellaam?

Speaker 0 312.71s

Ok ok.

Speaker 0 317.47s

Aa neenga anuppichu vidunga appuram idhula edhavadhu discounts andha maadhiri edhavadhu provide pannuvaangalaa discounts mattum

Speaker 1 321.13s

Discounts mattum naan enga team leads kitta kettuttu naan ungalukku inform panren sir.

Speaker 0 326.55s

Saringa okaynga.

Speaker 1 327.27s

Aa saringa sir ore nimisham line-la irukkeengala sir evvalavu discount mattum kettu solliduren

Speaker 0 332.93s

Aa saringa okay.

Speaker 1 333.75s

Mm okaynga sir oru rendu seconds.

Speaker 1 349.49s

Hello

Speaker 0 350.85s

Hello.

Speaker 1 351.49s

Aa sir actually padhinaindhu percentage vandhu discount kudukkalaamnu solli solraanga sir.

Speaker 0 357.83s

O padhinaindhu percentage-nga?

Speaker 1 359.25s

Aama sir padhinaindhu percentagelaam ungalukku kammiyaa dhaan sir varum.

Speaker 1 362.89s

Actually indha rate-ukku vandhu engayum veliyila ungalukku eduthukkalaam.

Speaker 0 363.67s

Rate-ukku vandhu engayum illai ungalukku edukkanum.

Speaker 0 367.91s

18,500 illa illa 18,500.

Speaker 1 369.53s

Illai illai enbadhu aayirathu thozhandhu thaan sir, enbadhu aayirathu thozhandhu thaan tax edhuvume kidaiyadhu, ellame idhule vandhu ungalukku included-aa vandhurum sir.

Speaker 0 376.61s

Okay.

Speaker 0 378.59s

Okay fine fine saringa.

Speaker 1 380.03s

Mm mm mm

Speaker 0 381.13s

Aa saringa Madam naan.

Speaker 1 381.93s

Saringa Madam.

Speaker 0 383.87s

Paathuttu Madam, indha number-ku call pannalaanga illa neengadhaan call panna mudiyuma?

Speaker 1 388.21s

Illa indha number-ukku neenga kooppidalaam sir, oru padhinaindhu aayirathu aindhu andha maadhiri varum sir.

Speaker 0 390.83s

Sari.

Speaker 0 392.83s

Aamaa ok.

Speaker 1 393.79s

Aamaa sir. Saringa.

Speaker 0 394.35s

Saringa, naan paarthuttu thirumba kooppiduren.

Speaker 1 395.47s

Eppo sir ungalukku naan call back pannattum.

Speaker 0 398.05s

Aa Wednesday koodunga Wednesday maa sir okay okay enakku

Speaker 1 399.73s

Wednesday vaa sir okay okay sir enakku beforeaave sollunga yenna appolaachum slots namma vandhu book panna mudiyum moonu naangu days beforea sonnaal thaan slots ennaala book panna mudiyum sir

Speaker 0 411.87s

Puriyudhu puriyudhu okay naan solren madam.

Speaker 1 412.71s

Okenga naan solren.

Speaker 1 413.95s

Aa saringa sir okay.

Speaker 0 414.93s

Okay thank you.

Speaker 1 415.99s

Mm thank you sir, have a good day sir.

Source File +919843807420 16-2-2026, 5-50-18pm.mp3

Transcript +919843807420_16-2-2026,_5-50-18pm_transcript.json

Ingested 2026-03-01 11:20

Call ID #20292