A
Call Intelligence
Raghav Agarwal with Suganya — Feb 14, 2026 16:41
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Suganya
Suganya did not attempt to close on call with Raghav Agarwal. Coaching opportunity.
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Raghav Agarwal.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil/English
Brand Awareness
Low
Brand Sentiment
Dismissive
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
56% into call
Pitch Approach
Reference-based
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:21 (21s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
13
Rep Words / Customer Words
36 / 14
Rep Longest Monologue
5s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
No Interest
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not interested/Changed mind
Illa illa illa vendaam vendaam. (No no no, don't want, don't want.)
|
no interest | Customer | No | direct inquiry | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Negative | Reference to the form the customer filled. |
Key Moments
100:15
Immediate Rejection
The customer shuts down the conversation as soon as the product is mentioned, indicating a high level of resistance or a mistake in form filling.
Resistance Signals
2
Immediate interruption
Repetitive 'No' (Illa illa illa vendaam vendaam)
Topics Discussed
181 Blood Test
Form Submission
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Responds to greeting. |
| Pitch | 2 | negative | Immediate and repetitive rejection. |
Call Transcript
Click to expand
Speaker 1
0.71s
Hello.
Speaker 0
1.45s
Hello
Speaker 1
2.85s
Ya?
Speaker 0
3.43s
Aa sir, Mr. Raghav Agarwal.
Speaker 1
6.01s
Evvlo
Speaker 0
6.73s
Sir, I am Suganya from IO Medical Center support team-la irundhu call pannirukken sir.
Speaker 1
11.93s
Okay
Speaker 0
12.47s
Neenga one eighty one blood test-la edukkaradhukkaga form fill pannirukkeenga.
Speaker 1
15.17s
Illa illa illa vendaam vendaam.
Speaker 0
17.71s
Enna aachu sir?
Speaker 1
19.37s
Illa vando?
Speaker 0
20.85s
Okay okay okay sir thank you.
Speaker 1
20.87s
Okay