A
Call Intelligence
Ashok shanmugham with Suganya — Feb 17, 2026 15:34
Deal Lost
Warm
Lead Source
Meta AdsCall History
8 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
40.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Suganya
Suganya did not attempt to close on call with Ashok shanmugham. Coaching opportunity.
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Ashok shanmugham.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:15 (15s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
8
Rep Words / Customer Words
28 / 21
Rep Longest Monologue
3s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy / Not a good time
Aa illa neenga adha paarthuttenga naan ungalukku update panren naan.
|
time | Customer | Yes | rescheduling | Good |
Key Moments
100:08
Rescheduling Agreement
The customer agrees to a callback tomorrow, maintaining the lead's 'Warm' status despite the current unavailability.
Trust Signals
1
Customer acknowledges the agent by name/context
Resistance Signals
1
Customer is busy/unable to talk at the moment
Topics Discussed
Rescheduling
Medical Center identification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers and acknowledges the agent. |
| Closing | 2 | neutral | Customer agrees to a callback tomorrow. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
0.89s
Hello sir, good evening sir.
Speaker 1
3.03s
Aa sollunga.
Speaker 0
3.77s
Aa sir Suganya sir adhu medical center-la irukku. Aa illainga adhu.
Speaker 1
5.17s
Aa illa neenga adha paarthuttenga naan ungalukku update panren naan.
Speaker 0
8.85s
Okay okay sir naalaikku call back pannattumanga sir.
Speaker 1
10.97s
Aa okaynga okay.
Speaker 0
11.83s
Okay okay thank you sir.