A
Call Intelligence
Ashok shanmugham with Suganya — Feb 16, 2026 11:49
Deal Lost
Warm
Lead Source
Meta AdsCall History
8 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
40.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Suganya
Suganya did not attempt to close on call with Ashok shanmugham. Coaching opportunity.
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Ashok shanmugham.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Likely Self
Lead Type
follow_up
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:25 (26s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
14
Rep Words / Customer Words
38 / 34
Rep Longest Monologue
3s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | -- | Interested | Customer asking for details and results provided by the service. |
Key Moments
200:11
Customer asks for specific results/details.
Shows high intent and specific interest in the output of the health checkup.
00:19
Agent offers WhatsApp sharing.
Transitions the lead to a more asynchronous, detail-heavy channel.
Trust Signals
2
Customer initiated the callback
Customer asked for specific details ('enna results koduppeenga')
Confusion Signals
1
Customer noted they didn't have full details yet ('detaila onnum illainga')
Topics Discussed
Missed call
Service details
WhatsApp follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquiring about missed call. |
| Middle | 2 | neutral | Asking for specific details on the service. |
| Closing | 3 | positive | Agreed to receive info on WhatsApp. |
Call Transcript
Click to expand
Speaker 1
0.27s
Hello.
Speaker 0
1.19s
Hello
Speaker 1
1.99s
Solluvaanga.
Speaker 0
4.01s
Adhula miss call irundhuchunga.
Speaker 1
4.07s
Aa
Speaker 1
5.75s
Suganya sir IOM medical sir-inu support cheyyumnu irundhu.
Speaker 0
8.93s
Aa sollunganga.
Speaker 1
9.81s
Aa neenga call back panna solluvom illa sir.
Speaker 0
11.83s
Aamaanga aamaanga aamaanga neenga actually enna results enna detaila onnum illainga adhu enna results koduppeenga enna idhunnu paarkkiradhu keturunna
Speaker 1
19.49s
Ippo WhatsApp-la share panni viduren sir ippo.
Speaker 0
22.09s
Aa okaynga anuppichudunga paarkalaam.
Speaker 1
22.79s
Aa.
Speaker 1
23.81s
Aa okay sir thanks.
Speaker 0
25.35s
Okay thank you.