A
Call Intelligence
Ashok shanmugham with Suganya — Feb 14, 2026 17:08
Deal Lost
Warm
Lead Source
Meta AdsCall History
8 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
30.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Ashok shanmugham.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Ashok shanmugham. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Yes
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:20 (20s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
11
Rep Words / Customer Words
32 / 16
Rep Longest Monologue
4s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy / Wrong Time
Can you call me? Can you call me tomorrow morning?
|
time | Customer | Yes | alternative choice / reschedule | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| hyper medical | Customer | -- | Neutral | Introduction of the company/service. |
Key Moments
200:12
Customer callback request
The customer immediately signals they are busy, ending the current sales opportunity but keeping the lead open.
00:15
Agent rescheduling to Monday
Agent avoids calling on a Sunday (tomorrow) and secures a weekday slot.
Resistance Signals
1
Request to call back later
Topics Discussed
Introduction
Rescheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledged identity. |
| Closing | 2 | neutral | Requested callback due to being busy. |
Call Transcript
Click to expand
Speaker 0
0.35s
Salaam.
Speaker 1
0.71s
Hello
Speaker 0
1.85s
Hello
Speaker 1
1.99s
Hello, aa Mr. Ashok.
Speaker 0
3.99s
Aa yes.
Speaker 1
4.69s
Samsugar naan from Iyavum irukkuchchu support keezha
Speaker 0
8.37s
Avan
Speaker 1
9.69s
Hyper Medical Medical
Speaker 0
12.03s
Aa, can you call me? Can you call me tomorrow morning?
Speaker 1
15.29s
Okay okay sir, can I call Monday morning sir?
Speaker 0
18.07s
Nyaayaano konnum.
Speaker 1
19.03s
Okay sir thank you sir.