A
Call Intelligence
Madhavan Mathanagopal with Suganya — Feb 16, 2026 11:30
Deal Lost
Warm
Lead Source
Meta AdsCall History
7 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
30.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Madhavan Mathanagopal.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Madhavan Mathanagopal. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Professional but brief
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:16 (17s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
5
Rep Words / Customer Words
18 / 19
Rep Longest Monologue
4s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy with patient
Aa naan ippo patient paathuttu irukkomma, I am feeling okay.
|
time | Customer | Yes | acknowledge and exit | Average |
Key Moments
100:10
Customer mentions seeing a patient
Identifies the customer as likely a medical professional and explains the immediate barrier to the conversation.
Resistance Signals
1
Busy with work/patients
Topics Discussed
Introduction
Current Availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer was talking to someone else about fruits before addressing the caller. |
| Closing | 2 | neutral | Politely informs the rep he is busy with a patient. |
Call Transcript
Click to expand
Speaker 1
1.01s
Hello
Speaker 0
1.53s
Maappillam thaan sila fruits kaappidalaame, ore nimisham appadiye irunga hello.
Speaker 1
6.37s
Aa sir good morning sir Sukanya sir IO Medicals support teamla irundhu sir.
Speaker 0
10.77s
Aa naan ippo patient paathuttu irukkomma, I am feeling okay.
Speaker 1
14.97s
Okay okaynga sir okay.