A
Call Intelligence
Madhavan Mathanagopal with Suganya — Feb 14, 2026 16:59
Deal Lost
Warm
Lead Source
Meta AdsCall History
7 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
60.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
20.00%
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive/Trusting
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
2
Pitch Start
16% into call
Pitch Approach
Technical/Feature-heavy
Closing Attempt
Yes
Closing Technique
urgency_close
Call Ending
follow_up_scheduled
Call Structure
Duration
4:39 (279s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
86
Rep Words / Customer Words
482 / 314
Rep Longest Monologue
18s
Customer Longest Monologue
12s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Product Utility
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Utility of certain tests
Adhellam noi irundhadhaan paakkanum... adhellam oru use-um illa wellness-ku. (Those should only be checked if there is a disease... no use for wellness.)
|
product_fit | Customer | Yes | pivot | Good |
|
Discount is irrelevant
Adhellam vendiyadhu illa enakku, irubathi percent-lam vendiyadhu illa... enakku useful-aa irundhadhaan enakku mukkiyam. (I don't need all that, I don't need 20%... it's only important if it's useful to me.)
|
price | Customer | Yes | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Neutral | Comprehensive blood test with 153 biomarkers. |
Key Moments
400:23
Customer identifies as a doctor
Shifted the tone of the call to a high-level technical discussion.
01:33
Discussion of Apo B and Lipo A
Established the technical depth of the AIWO 181 package.
02:54
Customer critiques the 'Wellness' utility of certain markers
Shows the customer is a sophisticated buyer who won't be swayed by 'fluff' markers.
04:22
Customer rejects the 20% discount
Confirms that value/utility is the primary driver, not price.
Discovery Questions
2
Q1
Enna purpose-aaga therinjukkalaamaa? (Can I know the purpose?)
Q2
Ippo blood test edukkura idea irukkaanga sir? (Do you have an idea to take a blood test now?)
Trust Signals
3
Shared that he is a doctor
Mentioned previous purchase history
Agreed to share his recent test reports for comparison
Enthusiasm Signals
1
Asked for specific markers like Apo B and Lipo A
Resistance Signals
2
Questioned the utility of certain panels (orthodontic/wellness)
Dismissed the urgency-based discount
Topics Discussed
Biomarkers
Omega 3
Hematology
Diabetic Profile
C-Peptide
Liver Function
Lipoproteins
Apo B
Homocysteine
Vitamins
Tumor Markers
Hormones
Pricing
WhatsApp Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Recognized the brand and confirmed his profession. |
| Discovery/Pitch | 2 | neutral | Critically evaluated the biomarkers being listed. |
| Closing | 3 | neutral | Dismissed the discount offer in favor of technical utility. |
Call Transcript
Click to expand
Speaker 0
1.79s
Hello.
Speaker 1
2.19s
Hello.
Speaker 0
3.37s
Sethu Mr. Madhavan.
Speaker 1
3.57s
Mister Madhav
Speaker 1
5.67s
Aa yes.
Speaker 0
6.53s
Suganya IO Medical Center support team nundru call pannirukken sir.
Speaker 1
11.71s
Aa sollungamma.
Speaker 0
12.71s
Iowa onnooru ettu onbadhu letter-ukkaaga form fill pannirukkeenga, regular-aa neenga health checkup pannuveengannu sollittu potturukkeenga sir, enna purpose-aaga therinjukkalaamaa?
Speaker 1
23.23s
Naan gentle appa appa naan doctor.
Speaker 0
25.89s
Aa super.
Speaker 1
26.15s
Aa illa, aama, ungakitta kooda oru thadava indha Omega three-kku check pannu.
Speaker 0
32.29s
Okay okay okay.
Speaker 1
32.73s
Okay okay oru two years back one and half years back irukkum okay sollunga.
Speaker 0
37.05s
Okenga sir, adhudhaan sir, ippo blood test edukkura idea irukkaanga sir?
Speaker 1
41.91s
Illa indha test-la ennenna cover aaguthunnu enakku therinja idhula vandhu
Speaker 0
45.05s
Idhula vandhu ondru aindhu moondru biomarkers vandhu cover aagum sir, plus IO sorry Omega three Omega aindhu blood test idhula cover aagum sir. Neenga eduthennu sonneenga illaiya, adhuvume idhula vandhu cover aayidum. Idhula ennenna cover aagumna hematology-la hematology profile full-aa cover aayidum.
Speaker 0
64.21s
Diabetic profile full-aa cover aayidum sir with C Peptide-oda.
Speaker 1
67.73s
Mm.
Speaker 0
69.71s
Mm, liver function-um LDH-oda cover aayidum sir ellame.
Speaker 0
74.89s
Cholesterol profile ellame idhula cover aagudhu.
Speaker 1
78.29s
Routine thavira vera ennenna cover aagudhu?
Speaker 0
78.65s
Rotten
Speaker 0
81.09s
Adhu adhu andha cardiac wrist mark irukku illaiya lipoprotein.
Speaker 1
83.85s
Adhu enna practice sir?
Speaker 0
85.49s
Ippo pottu neenga clear aagum.
Speaker 0
87.37s
Lipoprotein B appo appo Lipo A vandhu.
Speaker 1
90.43s
Ippodhu podureenga illa innum kandupidikkave illaiye.
Speaker 0
93.61s
Illai sir, apo lipo protein B sir.
Speaker 1
96.27s
Aa Apo B-ya? Aama sir Apo B.
Speaker 0
97.61s
Aama sir apo B apo A onnu H CRP appuram apo B apo A onnudaiya ratio homocysteine appuram LB CLA two sir.
Speaker 1
107.07s
Aa
Speaker 1
110.07s
Ezhuthu maa.
Speaker 0
111.47s
Mm.
Speaker 0
113.07s
Ippo protein rendu irukku illaiya?
Speaker 1
115.57s
Engalai konjam anuppi vida mudiyuma?
Speaker 0
117.31s
Aa naan sample report-ai naan anuppuradhu, adhukkappuram kidney profile.
Speaker 1
120.91s
Sample report adhellam sari, adhellam ellam paarkkiradhu dhaan, additionally renal profile appuram vitamin D B pannu appuram.
Speaker 0
125.87s
Vitamin D
Speaker 0
128.63s
Aamaa sir, STD panels full-aa cover aagum, aduthu vitamin seven STD panels sir.
Speaker 1
132.71s
Ippadi pannalaam.
Speaker 1
135.91s
Adhu edhukku vena sari.
Speaker 0
136.59s
Anti HCV, Anti HAV, Chlamydia, IgG, IgM, HIV, ELISA, Hepatitis A, HSV.
Speaker 1
141.89s
Aa
Speaker 1
143.83s
Adhellam negative-aa irukku adhellam idhaan sollu adhellam.
Speaker 0
147.25s
Aa adhu thanne problem
Speaker 0
149.37s
Vitaminsla vandhu A D three D total E K B one B two B three B five B six B seven B nine B twelve folate idhellam cover aagum sir. Elements vandhu irubathi rendu elements cover aagum sir idhula.
Speaker 1
150.17s
S-la vandhu A D.
Speaker 1
152.05s
The total
Speaker 1
159.03s
Polid idhellam cover aagum sir elements.
Speaker 0
166.17s
Adhukkappuram orthodontic profile vandhu ACCP, ANA, appuram anti-septolysin O, appuram R.
Speaker 1
174.45s
Adhellam noi irundhadhaan paakkanum, summa irukkudhaannu paarkka koodadhu, adhellam oru use-um illa wellness-ku.
Speaker 0
180.65s
Adhukkappuram T diet panel full-aa cover aagum sir, hormones adhula padhinaalu hormones cover aagum sir, cortisol.
Speaker 1
180.67s
Adhukkappuram
Speaker 1
184.51s
Mm-hmm.
Speaker 1
188.05s
Idhu enakku WhatsApp-la anuppa mudiyuma?
Speaker 0
191.99s
Aa naan send panni viduren.
Speaker 1
193.65s
Aa naan naan paarthadha ippo send panren, adhula edhu edhu extra pannineenga enakku paarthu solla mudiyuma? Naan recently paarthadha anuppi viduren.
Speaker 0
201.55s
Aanaa idhu vandhu oru profile-aaga edukkura maadhiri irukkum separate separately edukkura maadhiri irukkum.
Speaker 1
205.59s
Adhaan perfect-aa eduthukkalaam, ondrum prachannai illa, adhu thavira edhaavadhu useful-aa irukkaannu irundhaa eduthukkalaamnu paarkkiren.
Speaker 0
212.25s
Tumor panel vandhu idhula cover aagum sir.
Speaker 1
213.21s
Mm
Speaker 1
215.63s
Mm, enna enna cover aaguthu?
Speaker 0
216.53s
Aa.
Speaker 0
217.83s
Tumor panel-la vandhu alpha alpha protein.
Speaker 1
220.85s
Alpha Keto Protein appuram.
Speaker 0
222.39s
Aamaa sir beta SG CA 19.9 CA PSA 3 PSA sir. Mailukku female-aa irundhaa CA 50 CA 23 adhellam cover aagum sir.
Speaker 1
234.03s
Mm.
Speaker 0
234.97s
Mm.
Speaker 1
235.61s
Sarimma, oru sample anuppi vidunga, naanum andha idhukku reply panni viduren recent test-ai.
Speaker 0
237.91s
Saringa.
Speaker 0
241.99s
Aa okay.
Speaker 1
242.15s
Extra idhu irukkunnu paathuttu naanu edhavadhu useful-aa irundhaa podalaam, illa next moonru months kazhichu paakkurappo I will subscribe.
Speaker 0
249.05s
Okay sir ennoda name evvalavu maa indha checkup?
Speaker 1
249.23s
Ok sir ennoda name evvalavu maa indha test-ku?
Speaker 0
251.85s
Eighteen thousand sir.
Speaker 1
254.07s
Aa sari
Speaker 0
254.75s
Aa okay okay.
Speaker 1
255.51s
Ok.
Speaker 0
256.79s
Aa okaynga sir, aanaa neenga innaikku suppose neenga book panreengannaa irubathi percent offer pogudhu sir.
Speaker 1
258.45s
Neenga innaikku suppose neenga
Speaker 1
262.67s
Adhellam vendiyadhu illa enakku, irubathi percent-lam vendiyadhu illa, nee anuppividu, enakku useful-aa irundhadhaan enakku mukkiyam, puriyumaa? Saringa sir, okay sir.
Speaker 0
269.11s
Saringa sir okay sir okay thank you sir have a good day sir.
Speaker 1
271.71s
Thank you.
Speaker 0
272.81s
Ennoda name Suganya sir indha number save pannikkonga neenga.
Speaker 1
275.15s
Okay thank you.
Speaker 0
276.93s
Thank you.
Speaker 1
278.25s
Thank you.