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Call Intelligence

Madhavan Mathanagopal with Suganya — Feb 14, 2026 16:59

Deal Lost Warm
Customer Madhavan Mathanagopal
Phone +919842281881
Rep Suganya
Team Sales
Date 2026-02-14 16:59
Duration 0:05
Source facebook_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformfb
Lead DateFeb 14, 2026
CityPollachi

Call History

7 attempts
Total Attempts7
First CallFeb 14, 2026
Last CallFeb 25, 2026
Total Talk Time5.9 min
Rep Performance
1.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
20.0%
Personalization
1.0/10
Technical Quality
0.0/10

Active Alerts

3
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No Rapport or Discovery: Suganya

Suganya skipped both rapport building and needs discovery on call with Madhavan Mathanagopal.

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Low Performance: Suganya

Suganya scored 1.0/10 on call with Madhavan Mathanagopal. Review recommended.

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No Close Attempt: Suganya

Suganya did not attempt to close on call with Madhavan Mathanagopal. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 7
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference English
Brand Awareness Low
Brand Sentiment Neutral
Budget Sensitivity Unknown
Readiness to Buy Warm
Decision Maker Likely
Lead Type paid
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type greeting
Opening Quality Poor
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach
Closing Attempt No
Closing Technique None
Call Ending hard_decline

Call Structure

Duration 0:05 (6s)
Primary Language English
Code Switching None
Total Speaker Turns 3
Rep Words / Customer Words 1 / 2
Rep Longest Monologue 2s
Customer Longest Monologue 1s
Silence Gaps (>2s) 0 (max 0.0s)
Interruptions 0

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence Medium
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence None
Filler Words None
Follow-Up Commitment No
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Key Moments

1
00:00
Call Connection
The call connects but ends immediately after greetings.

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Simple greeting exchange.

Call Transcript

Click to expand
Source File +919842281881 14-2-2026, 4-59-15pm.mp3
Transcript +919842281881_14-2-2026,_4-59-15pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20284