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Call Intelligence

Senthil Kumar with Suganya — Feb 19, 2026 12:17

Deal Lost Warm
Customer Senthil Kumar
Phone +919841561641
Rep Suganya
Team Sales
Date 2026-02-19 12:17
Duration 0:02
Source instagram_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformig
Lead DateFeb 13, 2026
CityVellore

Call History

9 attempts
Total Attempts9
First CallFeb 14, 2026
Last CallFeb 25, 2026
Total Talk Time34.3 min
Rep Performance
0.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
20.0%
Personalization
0.0/10
Technical Quality
0.0/10

Active Alerts

3
!

No Close Attempt: Suganya

Suganya did not attempt to close on call with Senthil Kumar. Coaching opportunity.

!

No Rapport or Discovery: Suganya

Suganya skipped both rapport building and needs discovery on call with Senthil Kumar.

!

Low Performance: Suganya

Suganya scored 0.0/10 on call with Senthil Kumar. Review recommended.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 9
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender male
Language Preference English
Brand Awareness low
Brand Sentiment neutral
Budget Sensitivity Unknown
Readiness to Buy Warm
Decision Maker unknown
Lead Type paid
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type failed_connection
Opening Quality poor
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach
Closing Attempt No
Closing Technique None
Call Ending information_sent

Call Structure

Duration 0:02 (3s)
Primary Language English
Code Switching None
Total Speaker Turns 1
Rep Words / Customer Words 0 / 7
Rep Longest Monologue 0s
Customer Longest Monologue 2s
Silence Gaps (>2s) 0 (max 0.0s)
Interruptions 0

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence Low
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence None
Filler Words None
Follow-Up Commitment No
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Key Moments

1
00:00
Call Forwarded
The call failed to connect to the prospect, resulting in no sales interaction.

Sentiment Arc Detail

Phase Order Sentiment Note
opening 1 neutral Automated voicemail message

Call Transcript

Click to expand
Source File +919841561641 19-2-2026, 12-17-25pm.mp3
Transcript +919841561641_19-2-2026,_12-17-25pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20283