A
Customer Senthil Kumar
Phone +919841561641
Rep Suganya
Team Sales
Date 2026-02-14 15:57
Duration 17:53
Source instagram_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformig
Lead DateFeb 13, 2026
CityVellore

Call History

9 attempts
Total Attempts9
First CallFeb 14, 2026
Last CallFeb 25, 2026
Total Talk Time34.3 min
Pitch Effectiveness
8.0/10
Engagement
9.5/10
Conversion Probability
80.0%
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 9
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Moderate
Brand Sentiment Positive/Curious
Budget Sensitivity Medium
Readiness to Buy Warm
Decision Maker Solo
Lead Type b2c
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type reference_previous
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 6
Pitch Start 45% into call
Pitch Approach Consultative
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending customer_thinking

Call Structure

Duration 17:53 (1073s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 182
Rep Words / Customer Words 1420 / 680
Rep Longest Monologue 107s
Customer Longest Monologue 45s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Competition

Objections

2
Objection Category Raised By Handled Technique Quality
Already did tests at Thyrocare
Thyrocare-la dhaan naan start test naan eduttennu solren.
competition Customer Yes value differentiation Excellent
Immediate payment/Fund availability
Maha Shivaratri commitment adhanala account-la evvalavu fund irukkunnu theriyala.
price/timing Customer Yes alternative date/soft close Good

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Rep 18000.00 Interested Primary diagnostic test for 181 biomarkers.
dexa scan Rep 2500.00 Positive Bone density and body composition analysis.
supplements Customer -- Positive Customer asks if they suggest their own products.

Key Moments

4
00:51
Customer discloses health history
Establishes the 'need' for the test (Post-Covid issues, hair thinning).
02:38
Rep provides health tips
Pivot point where the customer moves from 'skeptical lead' to 'engaged student'.
11:32
Thyrocare comparison
Rep successfully differentiates AIWO from a cheaper competitor.
16:21
Price disclosure (18,000 INR)
Customer doesn't reject the price but asks for time to check funds, indicating high value perception.

Discovery Questions

3
Q1 Enna purposekunnu therinjukkalaamaa sir? (Can I know the purpose?)
Q2 Eppo edutheenga sir last-aa neenga? (When did you last take a test?)
Q3 Saappidumbodhu nalla chew panni saappidureengala? (Do you chew well while eating?)

Trust Signals

3
Sharing specific HbA1c numbers
Mentioning Isha Yoga involvement
Asking about success ratios

Enthusiasm Signals

2
Saying 'Super madam' when told service is in Vellore
Offering to refer 4-5 friends

Resistance Signals

2
Mentioning previous Thyrocare tests as a baseline
Delaying payment due to 'fund check'

Confusion Signals

1
Asked for clarification on RMR test

Topics Discussed

181 Health Test DEXA Scan Thyrocare Comparison Cold Therapy Sun Gazing Isha Yoga Post-Covid Health Vitamin D3 HbA1c Smart Reports

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Direct and informative about his location.
Discovery 2 neutral Shared detailed health history and personal habits.
Health Tips 3 neutral Very interested in the cold therapy and sun gazing advice.
Closing 4 neutral Hesitant on immediate payment due to festival commitments.

Call Transcript

Click to expand
Source File +919841561641 14-2-2026, 3-57-41pm.mp3
Transcript +919841561641_14-2-2026,_3-57-41pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20282