A
Call Intelligence
Devi with Suganya — Feb 17, 2026 15:04
Deal Lost
Cold
Lead Source
Meta AdsCall History
4 attemptsRep Performance
1.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
5.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Devi.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Devi. Coaching opportunity.
Low Performance: Suganya
Suganya scored 1.0/10 on call with Devi. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Lead
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
failed_connection
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
information_sent
Call Structure
Duration
0:15 (15s)
Primary Language
English
Code Switching
None
Total Speaker Turns
3
Rep Words / Customer Words
7 / 38
Rep Longest Monologue
4s
Customer Longest Monologue
8s
Silence Gaps (>2s)
1 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:11
Agent Introduction to Voicemail
Suganya identifies herself and the company (Ayyappa Medical Center) to the voicemail recorder.
Resistance Signals
1
No answer
Topics Discussed
Voicemail
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Automated voicemail system. |
Call Transcript
Click to expand
Speaker 1
0.01s
has been forwarded to voicemail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.
Speaker 1
9.23s
Ek papello.
Speaker 0
11.43s
Sukanya from Ayyappa Medical Center supporting