A
Call Intelligence
Isaac Mark Joseph with Suganya — Feb 16, 2026 17:59
Deal Lost
Warm
Lead Source
Meta AdsCall History
7 attemptsRep Performance
8.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
30.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Suganya
Suganya did not attempt to close on call with Isaac Mark Joseph. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
31% into call
Pitch Approach
Reference-based
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:38 (39s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
11
Rep Words / Customer Words
58 / 11
Rep Longest Monologue
9s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Cannot hear/Busy outside
Veliyil irukken appuram face line. (I am outside, [call] later).
|
logistics/timing | Customer | Yes | rescheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Neutral | Referencing the form filled on Instagram. |
Key Moments
300:07
Agent Introduction
Establishes brand identity (AIWO Medical Center).
00:31
Customer Objection
Customer signals they are unavailable to talk due to being outside.
00:33
Reschedule Agreement
Agent secures permission to call back the next day, keeping the lead active.
Resistance Signals
1
Poor audio/Environment distraction
Confusion Signals
1
Audio clarity issues
Topics Discussed
Instagram Form
Master Checkup
Call Rescheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting and listening. |
| Middle | 2 | neutral | Customer mentions they are outside and cannot hear well. |
| Closing | 3 | neutral | Agrees to a callback. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
3.97s
Hello.
Speaker 0
5.37s
Hello.
Speaker 0
7.53s
Aa sir, I am Suganya sir from IO Medical Center Support Teams.
Speaker 0
12.99s
Aa saringa, Ivo onnu enbadhu ondru back testukkaga Instagramla form fill pannirukkeenga, regulara master checkup eduthuppennu sollittu neenga potturukkeenga formla.
Speaker 1
23.03s
Sari enakku
Speaker 0
25.09s
Sir enakku ungaludaiya voice sariya kekkala sir.
Speaker 0
30.23s
Sorry sir.
Speaker 1
31.51s
Veliyil irukken appuram face line.
Speaker 0
33.95s
Okay sir, naalaikku call pannattuma sir?
Speaker 0
37.35s
Okay sir, thank you sir.