A
Call Intelligence
Isaac Mark Joseph with Suganya — Feb 16, 2026 09:48
Deal Lost
Cold
Lead Source
Meta AdsCall History
7 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Isaac Mark Joseph.
Low Performance: Suganya
Suganya scored 2.0/10 on call with Isaac Mark Joseph. Review recommended.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Isaac Mark Joseph. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
other
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:16 (17s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
7
Rep Words / Customer Words
14 / 21
Rep Longest Monologue
4s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Identity
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Wrong Number / Identity Confusion
Illa neenga post office-la irundhu call pannirungalaa?
|
identity | Customer | No | direct correction | Poor |
Key Moments
200:06
Identity Confusion
Customer mistakes the caller for the Post Office, indicating a total lack of brand recall from the form fill 3 days prior.
00:13
Call Termination
Customer ends the call immediately after the rep identifies the company.
Resistance Signals
2
Immediate termination of call
Lack of brand recognition
Confusion Signals
1
Illa neenga post office-la irundhu call pannirungalaa?
Topics Discussed
Company Identification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer asks if the call is from the post office. |
| Closing | 2 | neutral | Customer apologizes for the wrong number and hangs up. |
Call Transcript
Click to expand
Speaker 1
0.33s
Hello.
Speaker 0
1.45s
Hello
Speaker 1
2.73s
Yes
Speaker 0
3.73s
Aa sir call vandhirukku numberla irundhu.
Speaker 1
6.31s
Illa neenga post office-la irundhu call pannirungalaa?
Speaker 0
9.85s
Illa sir inga vandhu Ivo Medical Center sir support team illa sir.
Speaker 1
13.69s
Okay okay thanks thanks. Sorry wrong number.