A
Call Intelligence
Hemkumar with Suganya — Feb 19, 2026 16:38
Deal Lost
Warm
Lead Source
Meta AdsCall History
7 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
60.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Hemkumar.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Hemkumar. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:20 (20s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
10
Rep Words / Customer Words
24 / 21
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently driving/Busy
Naan six o'clock drive pannittu iruppen, veettukku vandhuttu naane panren.
|
time | Customer | Yes | agreement/acceptance | Good |
Key Moments
200:06
Confirmation of WhatsApp receipt
Confirms the lead has received the marketing/sales collateral.
00:12
Customer deferral
Customer takes control of the follow-up schedule, indicating intent to review later.
Trust Signals
2
Confirmed receipt of WhatsApp message
Promised to call back personally
Resistance Signals
1
Time constraint (driving)
Topics Discussed
WhatsApp document receipt
Callback scheduling
Driving/Commute
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledged the call. |
| Closing | 2 | neutral | Politely deferred the call due to driving. |
Call Transcript
Click to expand
Speaker 1
2.09s
Hello
Speaker 0
3.13s
Hello aa sollunga
Speaker 1
3.73s
Aa sir ungalukku share pannirukken sir WhatsAppla.
Speaker 0
6.75s
Aa naan paarkiren, naan paarkiren, okay.
Speaker 1
7.81s
Aa okay sir, aaru o'clock call back pannattumaa sir?
Speaker 0
12.47s
Naan six o'clock drive pannittu iruppen, veettukku vandhuttu naane panren.
Speaker 1
14.99s
Okay.
Speaker 1
16.83s
Saringa sir okaynga sir.
Speaker 0
18.61s
Okay.
Speaker 1
19.39s
Thank you sir.